Store Manager - Express Supermarket

Majid Al Futtaim; Dubai; On-site; AED 200,880 - 290,160; Full time

Job summary

Majid Al Futtaim is hiring an Emirati Store Manager for an Express Supermarket in Dubai to drive commercial performance, inventory control, and customer service. You will lead daily operations, manage staff, and ensure adherence to safety and merchandising standards to deliver a reliable shopping experience.

The role focuses on optimizing stock availability, reducing waste, and applying cost controls while coaching store teams and coordinating with Head Office to meet sales targets and

Qualifications

• Experience managing supermarket, hypermarket, grocery, convenience store, or retail branch operations.
• Strong understanding of sales, profitability, margins, operating expenses and store performance indicators.
• Experience leading department heads, supervisors, cashiers, replenishment employees and other retail teams.
• Familiarity with hygiene, food safety, occupational safety, security and asset maintenance requirements.

Responsibilities

• Implement supermarket strategies, operating policies and store plans in alignment with objectives.
• Coordinate with Head Office, merchandising teams and operational stakeholders.
• Manage daily supermarket activities including opening, trading, replenishment, service and closing procedures.
• Analyze turnover, profit, gross margin, transactions and labour costs to optimize performance.
• Identify opportunities to increase revenue, improve productivity and protect margins.
• Ensure stock availability across core, seasonal and promo ranges and maintain displays.

Skills

Supermarket management

Store operations

Retail sales

Profit and loss management

Cost control

Inventory management

Stock availability

Merchandising

Promotional execution

Customer service

Leadership

Employee coaching

Job description

Overview

Store Manager - Express Supermarket in Dubai, United Arab Emirates is a Supermarkets leadership opportunity responsible for commercial performance, daily operations, inventory control, customer service, team development, and regulatory compliance. Majid Al Futtaim is hiring an Emirati retail professional to manage an assigned supermarket, increase sales and profitability, maintain product availability, and deliver a reliable customer experience. The role requires an operationally focused manager who can analyse store performance, control costs, reduce stock losses, strengthen merchandising standards, and develop employees while ensuring that company policies and safety requirements are consistently followed.

Job Type: Full-time

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Supermarkets
Function: Store-Branch Management
Salary: 18000-26000 (estimated; final offer confirmed with employer)
Gender: Any
Candidate Nationality: Emirati

Role Context

The Store Manager has full responsibility for the operational and commercial performance of the assigned location. The position converts MAF Retail objectives into daily store plans covering sales, margin, stock, staffing, customer satisfaction, hygiene, safety, merchandising, and expense control. Success in this role depends on maintaining the right product availability while protecting profitability and service quality. The manager will use operational data to identify performance gaps, coordinate corrective actions, and build a capable team that can meet customer and business expectations.

Key Responsibilities

• Implement supermarket strategies, operating policies, and store plans in alignment with MAF Retail objectives.
• Coordinate with Head Office, corporate departments, merchandising teams, and operational stakeholders.
• Manage daily supermarket activities to ensure efficient opening, trading, replenishment, customer service, and closing procedures.
• Analyse turnover, net profit, gross margin, transactions, basket performance, labour costs, and operational expenses.
• Identify opportunities to increase revenue, improve productivity, protect margins, and optimise controllable costs.
• Establish action plans for underperforming categories, departments, shifts, or operational areas.
• Ensure appropriate stock availability across core, seasonal, promotional, and fast-moving product ranges.
• Monitor inventory accuracy, stock rotation, pricing, expiry dates, replenishment, and receiving processes.
• Reduce waste, damage, markdown exposure, stock discrepancies, and shrinkage through effective controls.
• Coordinate with merchandising and department teams to maintain attractive, accurate, and customer-friendly product displays.
• Confirm that promotional displays, price labels, signage, and product positioning meet approved standards.
• Follow up on product deliveries and resolve availability, quality, quantity, or timing concerns.
• Maintain strong standards across fresh, ambient, chilled, frozen, and non-food categories where applicable.
• Monitor customer feedback, service results, complaints, and operational health index performance.
• Resolve customer concerns professionally and introduce improvements that strengthen satisfaction and loyalty.
• Ensure supermarket assets, fixtures, refrigeration units, point-of-sale equipment, and facilities remain operational.
• Coordinate preventive maintenance and urgent repair requirements with the relevant service teams.
• Maintain high standards of hygiene, housekeeping, food safety, security, and workplace safety.
• Ensure employees comply with health, safety, loss prevention, and emergency response procedures.
• Set clear objectives for department heads, supervisors, and store employees.
• Review employee performance and provide regular coaching, feedback, and practical guidance.
• Identify staffing, manpower, scheduling, and training requirements based on business demand.
• Organise on-the-job training and coordinate formal learning initiatives to strengthen team capability.
• Support talent identification, succession planning, employee engagement, and retention.
• Maintain accurate operational, financial, inventory, workforce, and compliance records.
• Lead continuous improvement initiatives that support sustainable supermarket growth.
• Ensure full compliance with MAF Retail policies, delegated authority, operating procedures, and governance requirements.

Ideal Profile

• Emirati national with a UAE family book.
• Relevant experience managing supermarket, hypermarket, grocery, convenience store, or retail branch operations.
• Strong understanding of sales, profitability, margins, operating expenses, and store performance indicators.
• Proven ability to manage inventory, replenishment, pricing, waste, shrinkage, and product availability.
• Practical knowledge of merchandising, promotional execution, stock quality, and customer service standards.
• Experience leading department heads, supervisors, cashiers, replenishment employees, and other retail teams.
• Ability to establish objectives, review results, coach employees, and manage performance.
• Familiarity with hygiene, food safety, occupational safety, security, and asset maintenance requirements.
• Strong analytical skills with the ability to interpret sales and operational reports.
• Commercial judgement with a disciplined approach to cost control and profitability.
• Effective communication, negotiation, conflict resolution, and problem-solving capabilities.
• Ability to prioritise responsibilities and make timely decisions in a fast-paced store environment.
• Customer-focused leadership style with a commitment to consistent service delivery.
• Comfortable coordinating with Head Office, suppliers, support teams, and cross-functional departments.
• Able to work flexible schedules, including evenings, weekends, public holidays, and peak retail periods.

Skills Set

• Supermarket management
• Store operations
• Branch management
• Retail sales
• Profit and loss management
• Margin improvement
• Cost control
• Inventory management
• Stock availability
• Stock replenishment
• Shrinkage control
• Waste reduction
• Pricing compliance
• Merchandise planning
• Visual merchandising
• Promotional execution
• Customer service
• Complaint resolution
• Operational health index
• Food safety
• Hygiene compliance
• Health and safety
• Loss prevention
• Asset maintenance
• Workforce planning
• Staff scheduling
• Performance management
• Employee coaching
• On-the-job training
• Talent development
• Succession planning
• Retail reporting
• Continuous improvement

Why Join Us

This role provides direct responsibility for the performance of an express supermarket within a well-established regional retail business. The successful candidate will influence sales, profitability, customer satisfaction, product availability, operational quality, and employee development at store level. The position offers an Emirati retail leader the opportunity to build broader commercial and people-management capabilities while contributing to the continued growth of MAF Retail. Exposure to structured operating systems, diverse teams, and large-scale supermarket operations can support progression into wider multi-site or regional leadership roles.

About the Company

Majid Al Futtaim is an Emirati-owned group operating across retail, shopping malls, communities, entertainment, and lifestyle businesses. Its retail operations serve customers across regional markets through established supermarket and hypermarket formats supported by modern supply chain, merchandising, and customer service capabilities.