Project Manager - Retail Operational Excellence

Majid Al Futtaim; Dubai; On-site; AED 179,000 - 268,000; Full time

Job summary

Majid Al Futtaim is seeking a Project Manager for Retail Operational Excellence in Dubai. You will lead cross-functional diagnostics, design future-state processes and govern stage-gate programs across stores, distribution centers and digital channels.

Ideal candidates hold a bachelor's degree and 3–6 years in project management or process improvement, with strong data analysis, Excel and SQL skills. English proficiency is essential; experience in retail or e‑commerce is preferred.

Qualifications

• Bachelor's degree in business, industrial engineering, operations management or a related field.
• PMP or Lean Six Sigma Green Belt an advantage.
• 3–6 years in project management, process improvement, retail operations or supply chain.

Responsibilities

• Execute operational diagnostic reviews across stores, distribution centers and e‑commerce functions.
• Gather data from operational sources and define problems using evidence and analysis.
• Conduct root-cause investigations to identify factors behind performance gaps.
• Quantify opportunities and support recommendations with evidence.
• Develop dashboards and reports for monitoring and governance.
• Track milestones, action logs and dependencies across multiple workstreams.
• Prepare handover packs and SOPs for implementation.

Skills

Operational excellence

Process diagnostics

Root-cause analysis

Current-state mapping

Future-state design

SOP development

Stage-gate governance

Project planning

Excel

SQL

ERP data analysis

BI tools

Process-mapping software

Lean Six Sigma

Project tracking

Stakeholder facilitation

Risk escalation

Management reporting

Education

Bachelor's degree in business/industrial engineering/operations management

Tools

SQL

ERP systems

BI tools

Warehouse management systems

Job description

Project Manager - Retail Operational Excellence Job Snapshot Role: Project Manager - Retail Operational Excellence Location: Dubai, United Arab Emirates Industry: Retail Function: Program / Project Management Experience: 3-6 years Job Type: Full-time Position Overview The Project Manager - Retail Operational Excellence role in Dubai, United Arab Emirates is a Retail opportunity delivering process-standardization and business-improvement projects. Majid Al Futtaim is hiring a hands‑on project professional to conduct operational diagnostics, coordinate process redesign and maintain disciplined implementation across stores, distribution centers and e-commerce operations. Job Details Country: United Arab Emirates City: Dubai Industry: Retail Function: Program / Project Management Salary: 16000-24000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time Role Context Working under the Senior Manager responsible for operational excellence, this position converts improvement priorities into structured workstreams with measurable outcomes. The Project Manager will gather evidence, facilitate process discussions and maintain control over milestones, actions and handovers. Accurate analysis and consistent follow-through will help teams replace fragmented working practices with practical, standardized processes.

Key Responsibilities

• Execute operational diagnostic reviews across stores, distribution centers and e-commerce functions.
• Gather process, performance and transactional data from relevant operational sources.
• Define operational problems using evidence, statistical analysis and stakeholder input.
• Conduct root-cause investigations to identify the factors behind recurring performance gaps.
• Quantify improvement opportunities and support recommendations with clear business evidence.
• Build analytical models that compare current performance with expected outcomes.
• Develop dashboards and exception reports for operational monitoring.
• Extract and organize information from ERP, warehouse management and business intelligence systems.
• Use Excel and SQL to prepare datasets for analysis and performance tracking.
• Facilitate process-mapping workshops with frontline employees and functional specialists.
• Document current-state workflows, pain points, controls and ownership gaps.
• Design future-state process maps with clearly assigned activities and decision points.
• Translate workshop outcomes into structured actions and implementation requirements.
• Create and maintain project plans for assigned improvement initiatives.
• Track stage-gate milestones, delivery dates, action logs and dependencies.
• Coordinate multiple active workstreams while maintaining reliable documentation.
• Escalate risks, delays and unresolved blockers to the Senior Manager.
• Support the drafting and validation of standard operating procedures.
• Prepare handover packs that allow functional teams to adopt new operating practices.
• Confirm readiness for implementation before projects move through approval gates.
• Monitor progress after recommendations enter operational use.
• Track benefits realization and compare delivered outcomes with original expectations.
• Identify performance deviations and coordinate corrective follow-up.
• Prepare project updates, milestone dashboards and management reports.
• Present analytical findings and project status in a clear, decision-ready format.
• Maintain detailed project records for governance, review and future reference.

Ideal Profile

Candidates should hold a bachelor 's degree in business, industrial engineering, operations management, supply chain or a related field. PMP certification or a Lean Six Sigma Green Belt will be an advantage. The role requires three to six years of experience in project management, process improvement, retail operations or supply chain. Exposure to retail or e-commerce environments is preferred. Applicants should be able to interpret operational data, facilitate working sessions and manage concurrent projects with limited supervision. Full professional proficiency in English is required.

Skills Set

• Operational excellence projects
• Process diagnostics
• Root-cause analysis
• Statistical problem formulation
• Current-state process mapping
• Future-state process design
• Standard operating procedure development
• Stage-gate project governance
• Project planning and scheduling
• Action and dependency tracking
• Benefits-realization monitoring
• Operational dashboard development
• Exception reporting
• Advanced Microsoft Excel
• SQL
• ERP data analysis
• Warehouse management systems
• Business intelligence tools
• Process-mapping software
• Project-tracking platforms
• Lean Six Sigma methods
• Stakeholder workshop facilitation
• Risk and issue escalation
• Management reporting

Why Join Us

This role offers direct involvement in improvement projects that affect stores, fulfillment operations and digital commerce. It provides a strong platform for developing expertise in process transformation, analytics and project governance within a complex regional Retail business. Growing investment in omnichannel operations continues to create demand for professionals who can turn operational data into measurable and sustainable improvements.

About the Company

Majid Al Futtaim operates retail, shopping mall, community and entertainment businesses across the Middle East, North Africa and Central Asia. Its retail portfolio includes Carrefour stores and digital commerce operations supported by distribution and fulfillment infrastructure. The company 's regional scale provides a broad environment for process standardization, operational innovation and cross-functional project delivery.