Senior Manager - Omnichannel Operations Excellence

Majid Al Futtaim; Dubai; On-site; AED 335,000 - 502,000; Full time

Job summary

Majid Al Futtaim seeks a Senior Manager to lead omnichannel operations excellence across its grocery and e-commerce networks in Dubai. The role drives process design, data-led improvement and transformation leadership to deliver reliable customer experiences across physical and digital channels.

Ideal candidate has 8–12 years in operational excellence, strong SOP design, and proven ability to influence senior stakeholders.

Qualifications

• Bachelor’s degree in engineering, business, supply chain, operations or a related field.
• 8–12 years of experience in operational excellence, continuous improvement, business transformation or retail operations.
• Experience leading teams and influencing senior stakeholders across multiple functions.

Responsibilities

• Lead operational-excellence programs across e-commerce fulfillment and omnichannel execution.
• Review workflows connecting stores, dark stores and distribution centers.
• Map complete operating processes to expose delays, duplication, control gaps and unclear ownership.
• Conduct structured diagnostics and root-cause analysis for recurring performance problems.
• Redesign critical processes to improve speed, consistency and execution quality.
• Define standardized operating models for different retail formats and business functions.
• Develop, document and roll out standard operating procedures.
• Ensure procedures include practical responsibilities, controls, escalation routes and performance measures.
• Create reusable frameworks that support consistent implementation across multiple locations.
• Apply the improvement sequence of eliminating unnecessary work before automating and optimizing remaining activities.
• Assess automation opportunities only after validating the underlying process.
• Improve demand-forecasting processes supporting stores and distribution operations.
• Work with relevant teams to strengthen forecast inputs, ownership and review routines.
• Redesign stock-correction processes to reduce inaccuracies and repetitive manual effort.
• Evaluate Retail Insight autocorrection and related automation opportunities.
• Establish prioritized roadmaps based on operational impact, complexity and implementation readiness.
• Sequence transformation initiatives to protect business continuity and frontline capacity.
• Build governance routines that track implementation milestones and unresolved dependencies.
• Monitor compliance with approved operating procedures and control requirements.
• Define indicators for process adoption, operational quality and sustainable performance.
• Coordinate cross-functional delivery across operations, supply chain, e-commerce, technology and commercial teams.
• Lead workshops that turn stakeholder knowledge into agreed future-state processes.
• Present risks, progress and performance findings to senior leadership.
• Guide teams through process and behavior changes while maintaining accountability.
• Capture lessons from implementation and incorporate them into future standards.

Skills

Operational excellence

Omnichannel operating models

E-commerce fulfillment

Grocery retail operations

Dark-store processes

End-to-end process mapping

Education

Bachelor's degree in engineering, business, supply chain, operations or related field

Job description

Senior Manager - Omnichannel Operations Excellence

Job Snapshot Role: Senior Manager - Omnichannel Operations Excellence Location: Dubai, United Arab Emirates Industry: Retail Function: Operations Experience: 8-12 years Job Type: Full-time

Job Details

Country: United Arab Emirates City: Dubai Industry: Retail Function: Operations Salary: 30000-45000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

This position creates the operating discipline required to deliver a reliable customer experience across physical and digital retail channels. The Senior Manager will diagnose operational weaknesses, simplify processes and establish consistent procedures that teams can apply across formats and functions. The role will also improve forecasting, inventory correction and governance while preparing operations for responsible automation and future growth.

Key Responsibilities

• Lead operational-excellence programs across e-commerce fulfillment and omnichannel execution.
• Review workflows connecting stores, dark stores and distribution centers.
• Map complete operating processes to expose delays, duplication, control gaps and unclear ownership.
• Conduct structured diagnostics and root-cause analysis for recurring performance problems.
• Redesign critical processes to improve speed, consistency and execution quality.
• Define standardized operating models for different retail formats and business functions.
• Develop, document and roll out standard operating procedures.
• Ensure procedures include practical responsibilities, controls, escalation routes and performance measures.
• Create reusable frameworks that support consistent implementation across multiple locations.
• Apply the improvement sequence of eliminating unnecessary work before automating and optimizing remaining activities.
• Assess automation opportunities only after validating the underlying process.
• Improve demand-forecasting processes supporting stores and distribution operations.
• Work with relevant teams to strengthen forecast inputs, ownership and review routines.
• Redesign stock-correction processes to reduce inaccuracies and repetitive manual effort.
• Evaluate Retail Insight autocorrection and related automation opportunities.
• Establish prioritized roadmaps based on operational impact, complexity and implementation readiness.
• Sequence transformation initiatives to protect business continuity and frontline capacity.
• Build governance routines that track implementation milestones and unresolved dependencies.
• Monitor compliance with approved operating procedures and control requirements.
• Define indicators for process adoption, operational quality and sustainable performance.
• Coordinate cross-functional delivery across operations, supply chain, e-commerce, technology and commercial teams.
• Lead workshops that turn stakeholder knowledge into agreed future-state processes.
• Present risks, progress and performance findings to senior leadership.
• Guide teams through process and behavior changes while maintaining accountability.
• Capture lessons from implementation and incorporate them into future standards.

Ideal Profile

Candidates should hold a bachelor 's degree in engineering, business, supply chain, operations or a related field. The preferred background includes eight to twelve years of experience in operational excellence, continuous improvement, business transformation, process design or retail operations. The role requires demonstrated expertise in standard operating procedures, process optimization and structured problem-solving. Experience within grocery retail, omnichannel operations, e-commerce fulfillment or supply chain environments will be particularly relevant. Applicants should also have experience leading teams, coordinating complex programs and influencing senior stakeholders across multiple functions.

Skills Set

• Operational excellence
• Omnichannel operating models
• E-commerce fulfillment
• Grocery retail operations
• Dark-store processes
• Distribution-center interfaces
• End-to-end process mapping
• Root-cause analysis
• Standard operating procedure design
• Process standardization
• Lean improvement methods
• Future-state process design
• Demand-forecasting improvement
• Inventory and stock correction
• Retail Insight automation
• Process-control frameworks
• Operational compliance monitoring
• Transformation roadmaps
• Program management office practices
• Performance indicators and reporting
• Cross-functional change leadership
• Stakeholder facilitation
• Structured problem-solving
• Team leadership

Why Join Us

The role offers direct influence over the operating foundations of a large grocery and e-commerce network. It combines process design, data-led improvement and transformation leadership across interconnected retail channels. As customer demand for dependable omnichannel fulfillment continues to grow, this position provides significant scope to build capabilities that improve efficiency, scalability and service quality.

About the Company

Majid Al Futtaim operates retail, shopping mall, community and entertainment businesses across the Middle East, North Africa and Central Asia. Through its Carrefour operations, the company serves customers across stores and digital commerce channels supported by an expanding omnichannel network. Its scale and market reach provide a complex environment for operational innovation and continuous improvement.