Senior Manager - Retail Process Transformation

Majid Al Futtaim; Dubai; On-site; AED 335,000 - 502,000; Full time

Job summary

Majid Al Futtaim in Dubai, UAE, is seeking a Senior Manager - Retail Process Transformation to lead operational improvements across Carrefour's omnichannel network. You will simplify workflows, establish scalable operating standards and improve control across stores, dark stores, fulfillment teams and distribution centers.

The ideal candidate has 8–12 years of experience in operational excellence, process transformation and e-commerce operations.

Qualifications

• Bachelor's degree in engineering, business, operations, or a comparable discipline.
• Eight to twelve years of relevant experience in operational excellence, continuous improvement, process transformation, e-commerce operations or related environments.
• Candidates with grocery retail, digital fulfillment, omnichannel or supply chain experience will be well aligned.

Responsibilities

• Direct process-transformation initiatives across Carrefour's omnichannel operations.
• Assess fulfillment workflows spanning stores, dark stores and distribution facilities.
• Document current processes and identify delays, rework, duplicated activity and control weaknesses.
• Facilitate root-cause investigations into recurring operational failures.
• Design future-state workflows with clear roles, decision points and escalation paths.
• Create operating models that can be applied across formats and functions.

Job description

Senior Manager - Retail Process Transformation

Job Snapshot

Role: Senior Manager - Retail Process Transformation

Location: Dubai, United Arab Emirates

Industry: Retail

Function: Operations

Experience: 8-12 years

Job Type: Full-time

Position Overview

The Senior Manager - Retail Process Transformation position in Dubai, United Arab Emirates is a Retail opportunity leading operational improvement across Carrefour 's e-commerce and omnichannel network. Majid Al Futtaim is hiring a senior transformation professional to simplify workflows, establish scalable operating standards and improve control across stores, dark stores, fulfillment teams and distribution centers.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Retail

Function: Operations

Salary: 30000-45000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

This role will turn varied operating practices into a consistent execution model capable of supporting service quality and future growth. The Senior Manager will examine how work moves between teams, remove unnecessary steps and introduce automation only where processes are sufficiently stable. Improvements to forecasting, inventory correction and procedural compliance will help increase productivity and reduce operational variability.

Key Responsibilities

• Direct process-transformation initiatives across Carrefour 's omnichannel operations.
• Assess fulfillment workflows spanning stores, dark stores and distribution facilities.
• Document current processes and identify delays, rework, duplicated activity and control weaknesses.
• Facilitate root-cause investigations into recurring operational failures.
• Design future-state workflows with clear roles, decision points and escalation paths.
• Create operating models that can be applied consistently across formats and functions.
• Write and implement practical standard operating procedures.
• Establish document ownership, review cycles and change-control requirements for operating standards.
• Align process design with customer expectations, frontline realities and business priorities.
• Develop improvement plans based on operational value and implementation feasibility.
• Remove nonessential activity before considering technology or automation.
• Identify suitable automation opportunities after process controls have been validated.
• Strengthen store and distribution-center demand-forecasting routines.
• Clarify data inputs, accountability and performance-review practices within the forecasting cycle.
• Reengineer inventory-correction workflows to improve stock-record accuracy.
• Assess the use of Retail Insight autocorrection to reduce repetitive manual adjustments.
• Coordinate implementation with e-commerce, supply chain, technology and store-operations teams.
• Manage dependencies between workstreams and escalates obstacles affecting delivery.
• Introduce governance forums for decisions, implementation status and risk review.
• Develop measures for procedure compliance, process performance and adoption.
• Track whether completed initiatives achieve their intended operational benefits.
• Lead cross-functional workshops and secure agreement on proposed changes.
• Prepare concise progress reports and recommendations for senior management.
• Coach project teams in structured problem-solving and continuous-improvement methods.
• Build accountability for sustaining new practices after implementation.
• Use implementation feedback to refine procedures and future transformation plans.

Ideal Profile

Applicants should have a bachelor 's degree in engineering, business, operations, supply chain or a comparable discipline. Eight to twelve years of relevant experience is required across operational excellence, continuous improvement, process transformation, e-commerce operations or a related environment. Strong capability in process mapping, standard operating procedure design and Lean problem-solving is essential. Candidates with grocery retail, digital fulfillment, omnichannel or supply chain experience will be particularly well aligned. The position also requires experience leading teams, managing structured programs and gaining support from senior stakeholders in complex organizations.

Skills Set

• Retail operations transformation
• E-commerce fulfillment processes
• Omnichannel execution
• Grocery operating models
• Store-linked fulfillment
• Dark-store operations
• Distribution-center coordination
• Process diagnostics
• Root-cause problem-solving
• Current-state and future-state mapping
• Standard operating procedures
• Lean process improvement
• Process simplification
• Automation opportunity assessment
• Demand-forecasting workflows
• Inventory-accuracy improvement
• Stock-correction redesign
• Retail Insight autocorrection
• Transformation program governance
• Benefits realization
• Compliance monitoring
• Cross-functional workshop leadership
• Senior stakeholder influence
• Team and change leadership

Why Join Us

The position provides ownership of transformation work that can influence thousands of customer orders and frontline activities across an extensive retail network. It offers the opportunity to combine operating-model design, supply chain knowledge and technology enablement within a business investing in omnichannel growth. Successful improvements can create visible gains in consistency, efficiency and customer experience.

About the Company

Majid Al Futtaim operates retail, shopping mall, community and entertainment businesses throughout the Middle East, North Africa and Central Asia. Its Carrefour network serves customers through supermarkets, hypermarkets and expanding digital channels. This combination of physical stores, fulfillment operations and e-commerce platforms creates substantial opportunities for scalable process improvement.