Senior Manager - Operational Excellence

Majid Al Futtaim; Dubai; On-site; AED 350,000 - 600,000; Full time

Job summary

Majid Al Futtaim Retail seeks a Senior Manager - Operational Excellence to standardize processes and drive transformation across Carrefour’s ecommerce and omnichannel operations in Dubai. You will develop scalable operating models, improve fulfillment efficiency, and strengthen governance across stores, dark stores, and distribution centers.

The role requires diagnosing challenges, redesigning workflows, and implementing standardized procedures with strong analytical capabilities, influencing

Qualifications

• Bachelor-level degree required in Engineering, Business, Supply Chain, Operations, or related field.
• 8–12 years of experience in operational excellence, process improvement, transformation, or retail/ecommerce operations.
• Strong experience designing SOPs and implementing process optimization.
• Knowledge of Lean, structured problem-solving, and transformation practices.
• Proven ability to lead cross-functional change with multiple stakeholders.

Responsibilities

• Lead operational excellence initiatives across ecommerce fulfillment, store-linked activities, dark stores, and omnichannel execution.
• Assess operating models and identify opportunities to improve efficiency, governance and control.
• Design and standardize core processes to support reliable execution across formats.
• Develop and implement SOPs and operating frameworks aligned with business needs.
• Conduct diagnostics to identify bottlenecks and recurring issues.
• Lead improvements in demand forecasting for stores and DCs; review stock corrections.

Skills

Operational excellence

Lean methodologies

Process mapping

Root-cause analysis

Cross-functional leadership

Stakeholder engagement

PMO practices

Analytical skills

Ecommerce fulfillment

Education

Bachelor's degree in Engineering, Business, Supply Chain, Operations, or related discipline

Tools

Retail Insight autocorrection automation

Job description

Senior Manager - Operational Excellence Job Snapshot Role: Senior Manager - Operational Excellence Location: Dubai, United Arab Emirates Industry: Retail Function: Operations-Plant Management Experience: 8-12 years in operational excellence, process improvement, transformation, or retail operations Job Type: Full-time Work Arrangement: On-site

Position Overview Majid Al Futtaim Retail is seeking a Senior Manager - Operational Excellence to lead process standardization and operational transformation across Carrefour 's ecommerce and omnichannel operations in Dubai, United Arab Emirates. This Retail leadership position focuses on developing scalable operating models, improving fulfillment efficiency, strengthening operational governance, and supporting consistent execution across stores and distribution operations. Based within the UAE Head Office, the Senior Manager will oversee initiatives involving ecommerce fulfillment, store-linked operations, dark stores, distribution centers, demand forecasting, and inventory correction processes. The role requires the ability to diagnose operational challenges, redesign workflows, and implement standardized procedures across interconnected business functions. The successful candidate will bring extensive experience in operational excellence, continuous improvement, and cross-functional transformation, with strong analytical capabilities and the ability to influence senior stakeholders.

Job Details Country: United Arab Emirates City: Dubai Industry: Retail Function: Operations-Plant Management Salary: Not disclosed Gender: Any Candidate Nationality: Any Job Type: Full-time Work Arrangement: On-site

Role Context

The Senior Manager - Operational Excellence is responsible for designing and implementing consistent operating frameworks across Carrefour 's ecommerce and omnichannel business. The position supports the approved Business Excellence priorities of process standardization, operational excellence, and demand forecasting. Its primary objective is to reduce operational inefficiencies, improve process reliability, and establish sustainable working practices that can be applied across different retail formats and functions.

Key Responsibilities

• Lead operational excellence initiatives across ecommerce fulfillment, store-linked activities, dark store operations, distribution center interfaces, and omnichannel execution.
• Assess existing operating models and identify opportunities to improve efficiency, consistency, governance, and operational control.
• Design and standardize core business processes to support reliable execution across retail formats and operational functions.
• Develop and implement standard operating procedures (SOPs) and operating frameworks aligned with approved business requirements.
• Conduct process diagnostics to identify operational bottlenecks, inefficiencies, and recurring execution problems.
• Apply root-cause analysis, process mapping, and structured problem-solving techniques to support workflow redesign.
• Lead initiatives to improve demand forecasting processes for retail stores and distribution center operations.
• Review stock correction workflows and identify opportunities to improve inventory accuracy and process efficiency.
• Evaluate automation opportunities, including Retail Insight autocorrection automation, within the stock correction process.
• Establish structured roadmaps for operational improvement initiatives based on business priorities and implementation requirements.
• Apply the approved improvement sequence of eliminating unnecessary activities before introducing automation and subsequent optimization.
• Develop governance mechanisms to monitor process compliance, SOP adoption, and operational execution standards.
• Track the implementation of improvement initiatives and identify delays, compliance gaps, or operational concerns.
• Coordinate with relevant business functions to ensure standardized processes are implemented consistently.
• Lead cross-functional transformation activities involving multiple operational stakeholders.
• Support operational readiness by establishing scalable processes capable of accommodating future business requirements.

Qualifications and Experience

• Bachelor 's degree in Engineering, Business, Supply Chain, Operations, or a related discipline.
• 8-12 years of experience in operational excellence, process improvement, continuous improvement, transformation, or retail and ecommerce operations.
• Strong experience designing standard operating procedures and implementing process optimization initiatives.
• Knowledge of Lean methodologies, structured problem-solving, and operational transformation practices.
• Proven ability to lead cross-functional change initiatives involving complex business operations and multiple stakeholders.
• Experience in grocery retail, omnichannel operations, ecommerce fulfillment, or supply chain environments is preferred.
• Strong analytical skills and the ability to evaluate operational performance and process effectiveness.
• Experience with project management office (PMO) practices and structured improvement planning.
• Demonstrated experience leading teams and influencing senior business stakeholders.

Operational Excellence and Process Standardization

The Senior Manager will establish consistent operating models across Carrefour 's ecommerce and omnichannel activities. Responsibilities include evaluating existing workflows, identifying process variations, and developing standardized procedures that improve operational reliability. The position will oversee the implementation of SOPs and operating frameworks suited to different business functions and retail formats, ensuring that improvements support both operational efficiency and effective governance.

Ecommerce Fulfillment and Omnichannel Operations

The role covers operational processes connecting ecommerce fulfillment, retail stores, dark stores, and distribution centers. The Senior Manager will assess how these activities interact, identify execution challenges, and coordinate improvements that strengthen consistency across fulfillment and store-linked operations. The objective is to establish practical operating processes that support efficient execution throughout the omnichannel environment.

Demand Forecasting and Inventory Process Improvement

Improving demand forecasting is an important part of the approved Operational Excellence workstream. The position will lead process improvements affecting forecasting activities for stores and distribution centers, with attention to operational coordination and process reliability. Stock correction processes will also be reviewed and redesigned where necessary. This includes assessing opportunities for automation through solutions such as Retail Insight autocorrection automation.

Process Diagnostics and Transformation

The Senior Manager will use process mapping, root-cause analysis, and structured improvement techniques to address operational inefficiencies. Improvement initiatives must follow a defined sequence:

• Eliminate unnecessary activities and process steps.
• Automate suitable activities after simplifying the underlying workflow.
• Optimize the resulting processes to improve operational performance.

Governance and Implementation Control

The role includes developing governance structures that support process compliance and consistent execution. The Senior Manager will establish mechanisms to monitor SOP adherence, track improvement implementation, and identify areas requiring corrective action. Progress against operational improvement roadmaps will be reviewed to ensure that initiatives remain aligned with approved priorities.

Cross-Functional Leadership

Successful operational transformation requires collaboration across retail operations, ecommerce fulfillment, supply chain functions, and relevant business stakeholders. The Senior Manager will coordinate improvement initiatives, guide participating teams, and engage senior stakeholders to support effective implementation. Strong communication, leadership, and analytical capabilities will be essential when managing competing priorities and complex operational dependencies.

Skills Set

• Operational excellence and continuous improvement
• Retail and ecommerce process transformation
• Standard operating procedure development
• Lean methodologies and structured problem-solving
• Process mapping and root-cause analysis
• Omnichannel fulfillment operations
• Dark store and distribution center processes
• Demand forecasting process improvement
• Stock correction and inventory process optimization
• Retail Insight autocorrection automation assessment
• Operational governance and compliance monitoring
• Process improvement roadmap development
• PMO coordination and implementation tracking
• Cross-functional change management
• Senior stakeholder engagement

Why Join Majid Al Futtaim Retail

This position offers the opportunity to influence operational standards across Carrefour 's ecommerce and omnichannel business. The role provides exposure to retail transformation, supply chain coordination, process redesign, and operational improvement initiatives within an established regional retail organization. Majid Al Futtaim promotes a collaborative environment where employees contribute to business development, operational performance, and improved customer experiences.

About the Company

Majid Al Futtaim develops and operates shopping malls, retail businesses, communities, and entertainment destinations across the Middle East, North Africa, and Central Asia. Majid Al Futtaim Retail operates Carrefour retail activities within its regional portfolio. The Senior Manager - Operational Excellence supports the development of standardized, efficient, and scalable operating processes across its ecommerce and omnichannel operations.