Product Genius | Al-Futtaim Automotive

Al Futtaim Private Company (LLC); Abu Dhabi; Presencial; AED 89.000 - 134.000; Jornada completa

Descripción de la vacante

Al Futtaim Private Company (LLC) in Abu Dhabi seeks an enthusiastic showroom associate to deliver premium customer experiences. You will welcome visitors, guide test drives, explain vehicle features, and hand over vehicles with a personalized approach.

The role emphasizes strong communication, product knowledge, and the ability to engage across languages. A UAE driving license and industry passion are essential for success.

Formación

• Minimum of 4 years in a customer-facing role.
• Experience in automotive, luxury retail, airlines, hospitality, events, teaching, sales, or customer care valued.
• Proven ability to deliver premium and memorable customer experiences.
• Strong passion for vehicles, technology, and customer engagement.
• Valid UAE driving license.

Responsabilidades

• Welcome showroom visitors and deliver an engaging and professional customer experience.
• Conduct structured test drives, highlighting features, technology, and performance.
• Explain vehicle features and answer customer questions.
• Prepare vehicles for delivery and provide personalized handovers.
• Support the sales team in achieving monthly targets by guiding customers through a seamless journey.
• Manage telephone, online, and walk-in customer enquiries.
• Ensure customer information is accurately captured in the relevant systems.
• Maintain strong knowledge of automotive products, technology, market trends, and competitors.
• Complete required product and professional development training.

Conocimientos

Customer service

Relationship-building

Presentation skills

Communication

Product knowledge

Test drives facilitation

Fluent English

Multilingual (Arabic beneficial)

Educación

Degree preferred

Descripción del empleo

• Welcome showroom visitors and deliver an engaging and professional customer experience.
• Conduct structured and memorable test drives, highlighting vehicle features, technology, and performance.
• Confidently explain vehicle features and answer customer questions.
• Prepare vehicles for delivery and provide personalized customer handovers.
• Support the sales team in achieving monthly targets by guiding customers through a seamless journey.
• Manage telephone, online, and walk-in customer enquiries.
• Ensure customer information is accurately captured in the relevant systems.
• Maintain strong knowledge of automotive products, new technologies, market trends, and competitor activities.
• Complete required product and professional development training.

Desired Candidate Profile

Required skills to be successful

• Exceptional customer service and relationship-building skills.
• Strong presentation, storytelling, and communication abilities.
• Good technical knowledge and a strong interest in automobiles.
• Excellent negotiation and influencing skills.
• Confidence in delivering engaging product demonstrations and test drives.
• Fluent English communication skills.
• Arabic or additional languages such as Urdu, Hindi, Tagalog, or Farsi would be advantageous.
• Customer-focused, proactive, and solution-oriented mindset.
• Valid UAE driving licence.

About the team

You will be part of a dynamic and customer-focused retail team committed to delivering outstanding showroom experiences. Working closely with showroom management and sales colleagues, you will help create a seamless customer journey from the initial enquiry and test drive through to vehicle delivery.

What equips you for the role

• A degree is preferred but not essential.
• Minimum of 4 years of experience in a customer-facing role.
• Experience within automotive, luxury retail, airlines, hospitality, events, teaching, sales, or customer care would be highly valued.
• Proven ability to deliver premium and memorable customer experiences.
• Strong passion for vehicles, technology, and customer engagement.