Vehicle Experience Specialist

Al-Futtaim; Dubai; Presencial; AED 84.000 - 108.000; Jornada completa

Descripción de la vacante

Al-Futtaim Automotive is building a strong pool of Product Genius opportunities across the UAE. As a Product Genius, you will create an educational, immersive, and exciting experience for customers throughout their vehicle journey.

You will bring vehicle features and technology to life through engaging product demonstrations, memorable test drives, and personalized vehicle handovers. You will welcome showroom visitors, conduct structured test drives, explain features, support the sales team to

Formación

• Exceptional customer service and relationship-building skills.
• Strong presentation, storytelling, and communication abilities.
• Good technical knowledge and a strong interest in automobiles.
• Excellent negotiation and influencing skills.
• Confidence in delivering engaging product demonstrations and test drives.
• Fluent English communication skills.
• Arabic or additional languages such as Urdu, Hindi, Tagalog, or Farsi would be advantageous.
• Customer-focused, proactive, and solution-oriented mindset.
• Valid UAE driving licence.

Responsabilidades

• Welcome showroom visitors and deliver an engaging and professional customer experience.
• Conduct structured and memorable test drives, highlighting vehicle features, technology, and performance.
• Confidently explain vehicle features and answer customer questions.
• Prepare vehicles for delivery and provide personalized customer handovers.
• Support the sales team in achieving monthly targets by guiding customers through a seamless journey.
• Manage telephone, online, and walk-in customer enquiries.
• Ensure customer information is accurately captured in the relevant systems.
• Maintain strong knowledge of automotive products, new technologies, market trends, and competitor activities.
• Complete required product and professional development training.

Conocimientos

Exceptional customer service

Presentation skills

Technical knowledge in automobiles

Negotiation

Test drive demonstrations

Fluent English

Arabic or additional languages

Customer-focused mindset

Valid UAE driving licence

Educación

Degree preferred

Descripción del empleo

Al-Futtaim Automotive is building a strong pool of Product Genius opportunities across the UAE. As a Product Genius, you will create an educational, immersive, and exciting experience for customers throughout their vehicle journey.

You will bring vehicle features and technology to life through engaging product demonstrations, memorable test drives, and personalized vehicle handovers. You will welcome showroom visitors, conduct structured test drives, explain features, support the sales team to