Urdu - Speaking Partner Relations Manager

XM Careers; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Remuneration package

International training opportunities

Personal development

Job summary

XM Careers in Dubai is seeking a Partner Relations Manager to cultivate and maintain strong partnerships, driving retention and value. You will act as the primary liaison for partners, align strategies with product offerings, and support continuous improvement through feedback and market insights.

The role emphasizes relationship-building, excellent communication in English and Urdu, and the ability to work autonomously under pressure within the UAE market. A valid work permit is required.

Qualifications

• Degree in a business-related field.
• Fluent Urdu and English language.
• Experience in partner relations or similar roles is advantageous.
• Ability to build and maintain relationships.
• Willingness to work in UAE.

Responsibilities

• Develop and implement partner retention strategies to enhance loyalty and maximise lifetime value.
• Act as the main contact for Partners, fostering strong relationships through personalised support.
• Monitor Partners' satisfaction and gather feedback to improve experiences.
• Analyze Partners' behavior to uncover upsell opportunities and product/service customization.
• Stay up to date on company products and promotions and communicate them to Partners.
• Communicate platform improvement ideas to the Business Development teams.
• Stay informed about industry trends and best practices in partner retention to improve retention efforts.
• Undertake any other relevant task as assigned.

Skills

Urdu fluency

Interpersonal skills

Relationship building

Target orientation

Autonomous work

Work permit

Education

Business degree

Job description

The Role:

We are looking for a passionate and energetic Partner Relations Manager to cultivate and maintain strong relationships with our Partners. This role involves strategising to grow and leverage partnerships that enhance the company's product offerings and market presence.

Key Responsibilities:

• Develop and implement Partner retention strategies as per the Company's overall strategy to enhance loyalty and maximise lifetime value
• Act as the main contact for Partners, fostering strong relationships through personalised support
• Monitor Partners' satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly
• Analyse Partners 'behavior to uncover opportunities for upselling and customisation of products and services
• Stay up to date on Company's products and marketing promotions and communicate them effectively to Partners
• Communicate ideas and suggestions for platform improvements to the Business Development teams
• Stay informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company's retention efforts
• Undertake any other relevant task as assigned

Main requirements:

• Degree in a business-related field
• Experience in a similar position will be considered an advantage
• Fluent Urdu speaker with excellent oral and written skills in English
• Ability to build and maintain excellent business relationships
• Strong interpersonal and communication skills
• Target-oriented and resourceful
• Ability to work autonomously and under pressure
• Valid work permit

Benefit from:

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

• Let's Connect - Intro Chat with Talent Acquisition
• Deep Dive - First Interview with Your Future Team
• Bring It to Life - Role-Specific Take-Home Task

All applications will be treated with strict confidentiality!