Strategic Partner Growth & Retention Manager

XM; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Remuneration package

Performance related rewards

Intellectually stimulating work

International training opportunities

Job summary

XM in Dubai seeks a passionate Partner Relations Manager to cultivate strong relationships with our Partners and drive growth through strategic collaborations. You will act as the main contact, monitor satisfaction, and identify upsell opportunities while staying aligned with product promotions.

Requirements include a business degree, fluent English and Urdu, excellent communication, and the ability to work autonomously under pressure. Valid work permit is required.

Qualifications

• Bachelor's degree in a business-related field is required.
• Strong interpersonal and communication skills are essential.
• Ability to build and maintain excellent business relationships.
• Fluent in Urdu and English (oral and written).
• Target-driven and resourceful with the ability to work autonomously under pressure.
• Valid work permit is required.

Responsibilities

• Develop and implement partner retention strategies to enhance loyalty and maximise lifetime value.
• Serve as the main contact for Partners, delivering personalised support and fostering strong relationships.
• Monitor Partners’ satisfaction and gather feedback to improve experiences and tailor initiatives.
• Analyze partner behavior to identify upsell opportunities and customize products/services.
• Communicate product promotions and updates from the Company to Partners.
• Provide ideas for platform improvements to the Business Development teams.

Education

Business degree

Job description

XM in Dubai seeks a passionate Partner Relations Manager to cultivate strong relationships with our Partners and drive growth through strategic collaborations. You will act as the main contact, monitor satisfaction, and identify upsell opportunities while staying aligned with product promotions.

Requirements include a business degree, fluent English and Urdu, excellent communication, and the ability to work autonomously under pressure. Valid work permit is required.