Banking Customer Care & Sales Specialist

Commercial Bank of Dubai; United Arab Emirates; On-site; AED 67,000 - 100,000; Full time

Job summary

Commercial Bank of Dubai is seeking ambitious individuals for a customer service role in the UAE. The job focuses on providing professional phone-based service and building positive impressions of the bank through adherence to standards.

You will answer inquiries, identify sales opportunities, ensure data accuracy, follow AML rules, and contribute to achieving KPIs while delivering high-quality support to clients.

Qualifications

• Customer-facing role handling calls with professionalism.
• Ability to identify and convert sales opportunities during customer inquiries.
• Solid knowledge of bank products and services.
• Accurate data entry and data maintenance responsibilities.
• Adherence to AML rules and bank policies.

Responsibilities

• Provide professional one-stop customer service over the phone.
• Convert sales opportunities by cross selling and answering inquiries.
• Apply sound and accurate product knowledge.
• Follow up on customer requests and deliver as promised.
• Handle complaints and resolve problems.
• Update and verify customer data.
• Provide management with customer feedback.
• Ensure security procedures before sharing information.
• Achieve quality, productivity KPIs and sales leads targets.
• Maintain data cleanliness and CRM registrations.
• Comply with AML and bank policies.

Skills

Customer service

Cross-selling

Product knowledge

Data management

AML compliance

CRM proficiency

Complaint handling

Telephone etiquette

Education

High School or bachelor's degree

Tools

CRM system

Job description

Commercial Bank of Dubai is seeking ambitious individuals for a customer service role in the UAE. The job focuses on providing professional phone-based service and building positive impressions of the bank through adherence to standards.

You will answer inquiries, identify sales opportunities, ensure data accuracy, follow AML rules, and contribute to achieving KPIs while delivering high-quality support to clients.