UI/UX Service Design Lead - Banking

VAM Systems Inc; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A multinational technology company in Dubai is seeking a Service Design Lead to spearhead service design initiatives. The role requires over 8 years of experience, leadership in cross-channel projects, and a strong portfolio in service design. The ideal candidate will be skilled in Figma, Miro, and Adobe Creative Suite, and will facilitate collaborative workshops to deliver user-centric solutions. A Bachelor’s degree in a related field is mandatory, with a Master's preferred.

Qualifications

• 8 years of experience in service design or related fields.
• Proven ability to lead complex service projects from discovery to delivery.
• Strong portfolio showcasing service design outcomes.

Responsibilities

• Lead service design initiatives across multi-channel projects.
• Facilitate workshops with stakeholders to co-create solutions.
• Conduct user research and usability testing for design iteration.

Skills

Service design expertise

Journey mapping

Service blueprinting

Stakeholder engagement

Figma

Miro

Adobe Creative Suite

Agile methodologies

Education

Bachelor’s degree in Design or related field

Master’s degree in relevant field

Tools

Figma

Miro

Adobe Creative Suite

Job description

We are currently looking Service Design Lead for our UAE operations with the following terms & conditions.

Skills:

• Proven experience in service design, journey mapping, service blueprinting, and experience strategy.
• Skilled in facilitation, co-creation, and stakeholder engagement.
• Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools.
• Strong understanding of service design systems and frameworks.
• Familiarity with Agile and cross-functional service development.
• Experience conducting user research, service prototyping, and usability testing.

Experience:

• 8 years of experience in service design or related fields.
• Experience leading complex, cross-channel service projects from discovery to delivery.
• Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred).
• Prior experience working in multinational and dynamic organizations.
• Strong portfolio showcasing service design outcomes and impact.