UC Senior Technical Support

VaporVM; Dubai; On-site; AED 186,000 - 208,000; Full time

Job summary

VaporVM is seeking a UC Senior Technical Support Engineer in the United Arab Emirates (Dubai) to join our team. The role focuses on implementing and supporting Avaya Aura and Cisco unified communications, including session border controllers.

The candidate should have strong telecom background and be able to work with clients to resolve complex issues. Must have 5+ years of unified communications and call center experience, with certifications from Avaya, Cisco, and Genesys.

Qualifications

• 5+ years’ experience working with unified communications and call center systems.
• Strong knowledge of SIP, H.323, DHCP, DNS, LAN and WAN.
• Technical certifications from Avaya, Cisco, Genesys, etc.
• Experience with virtualization platforms and cloud environments is a plus.
• Excellent problem-solving and ability to communicate technical concepts clearly.

Responsibilities

• Provide implementation and ongoing support for Avaya Aura and Cisco UC environments.
• Collaborate with clients to resolve complex technical issues and manage change requests.

Tools

Avaya Aura

Cisco UC

Genesys

Job description

As discussed, kindly need your support to share resumes for one UC Expert vacancy, please note the followings:

• Vacancy budget starts from 17,000 SAR to 19,000 SAR.
• Candidate must be Saudi National.

Furthermore, please review below information regarding the UC Expert vacancy:

Job Title:

UC Senior Technical Support Engineer

Job Summary:

We are seeking a skilled unified communication Engineer (Avaya , Cisco ) to join our team. The ideal candidate should have proven experience implementing, and supportingAVAYA Aura solutions ,Cisco unified communications , Session boarder controllers and contact center is a plus, with a strong background in telecommunications and related technologies. This role involves working closely with clients to solve complex technical issues ,applying change requests ,implementation and support phases of projects.

Must Haves:

• -5+ years’ experience working with unified communication , call center systems .
• -Strong knowledge of VoIP protocols such as SIP, H.323, DHCP, DNS, LAN, and WAN technologies.
• -Technical Certifications from Avaya , Cisco , Genesys .,etc.
• -Experience with virtualization platforms and cloud environments is a plus.
• -Excellent problem-solving skills and ability to communicate technical concepts effectively.

Position: UC Senior Technical Support Engineer