Senior Application Support Engineer

eMinds; Dubai; On-site; AED 203,000 - 243,000; Full time

Job summary

eMinds seeks a Senior Application Support Engineer to deliver advanced technical support for enterprise applications in the UAE. You will resolve complex incidents, perform root cause analysis, and collaborate with development and infrastructure teams to ensure high availability and performance.

Responsibilities include monitoring, escalation management, on-call rotations, and mentoring junior staff. Strong SQL, API, and middleware skills plus ITIL familiarity are essential for success in a

Qualifications

• Bachelor’s degree in CS/IT or related field.
• 5+ years in enterprise application support or similar role.
• Strong SQL, APIs, and middleware troubleshooting capabilities.

Responsibilities

• Provide advanced technical support for enterprise applications, handling incidents, service requests, and escalations.
• Diagnose and resolve complex application issues, minimizing disruption to business operations.
• Investigate application logs, SQL queries, APIs, and middleware integrations to identify faults and support resolution.
• Conduct root cause analysis and coordinate corrective actions with development, quality assurance, and infrastructure teams.
• Monitor application availability and performance, proactively identifying potential issues and improvement opportunities.
• Support application upgrades, patches, releases, and deployment activities.
• Maintain accurate incident records, troubleshooting guides, support procedures, and knowledge base articles.
• Follow ITIL service management practices and comply with security standards and internal policies.
• Communicate incident progress, business impact, and resolutions clearly to technical teams and business users.
• Mentor junior support engineers and provide guidance to end-users as required.
• Participate in on-call rotations and provide after-hours support when required.

Skills

SQL

Incident management

Root cause analysis

APIs

Middleware

Application troubleshooting

IT service management

ITIL

Monitoring tools

Communication skills

Education

Bachelor’s degree in Computer Science, Information Technology, or a related discipline

Tools

APIs

Middleware

Monitoring tools

ITSM tools

Job description

Job Title: Senior Application Support Engineer

Location: UAE

Salary: AED 20,000 per month, all-inclusive without family benefits

Experience: Minimum 5 years in application support or a similar technical role

Job Summary

We are seeking an experienced Senior Application Support Engineer to provide advanced technical support for enterprise applications, ensuring availability, reliability, and performance. The successful candidate will resolve complex application issues, investigate recurring incidents, and collaborate with development and infrastructure teams to maintain stable business operations.

Key Responsibilities

• Provide advanced technical support for enterprise applications, handling incidents, service requests, and escalations.
• Diagnose and resolve complex application issues, minimizing disruption to business operations.
• Investigate application logs, SQL queries, APIs, and middleware integrations to identify faults and support resolution.
• Conduct root cause analysis and coordinate corrective actions with development, quality assurance, and infrastructure teams.
• Monitor application availability and performance, proactively identifying potential issues and improvement opportunities.
• Support application upgrades, patches, releases, and deployment activities.
• Maintain accurate incident records, troubleshooting guides, support procedures, and knowledge base articles.
• Follow ITIL service management practices and comply with security standards and internal policies.
• Communicate incident progress, business impact, and resolutions clearly to technical teams and business users.
• Mentor junior support engineers and provide guidance to end-users as required.
• Participate in on-call rotations and provide after-hours support when required.

Required Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Minimum 5 years of experience supporting enterprise applications or working in a similar technical role.
• Strong hands‑on experience in application troubleshooting, incident management, and root cause analysis.
• Proficiency in SQL for investigating application and data‑related issues.
• Working knowledge of APIs, middleware, application integrations, and monitoring tools.
• Experience with ITIL processes and IT service management best practices.
• Strong analytical, problem‑solving, communication, and interpersonal skills.
• Ability to work independently, collaborate across teams, and manage competing priorities in a fast‑paced environment.
• Willingness to participate in on‑call rotations and provide support outside normal working hours.

Preferred Qualifications

• Experience supporting cloud‑based applications and platforms.
• Familiarity with scripting and automation tools to improve support efficiency.
• ITIL certification or relevant technical certifications; PMP certification is an additional advantage.

Skills

Application Support / Technical Troubleshooting / Incident Management / Root Cause Analysis / SQL / Application Programming Interfaces (API) / Middleware / Application Performance Monitoring / IT Service Management / ITIL