Avaya UC Engineer

Confidential Company; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Confidential Company in Dubai seeks an Avaya UC Engineer to provide day-to-day L2/L3 support and to deliver implementation and upgrade projects for Avaya unified communications and call recording solutions at enterprise customers.

The role requires hands-on experience with the Avaya Aura platform, proficiency in Linux administration, and solid networking knowledge to collaborate with IT and network teams.

Qualifications

• Hands-on Avaya Aura platform experience (4–5 years).
• Experience delivering L2/L3 support and driving case closure.
• Ability to install, configure, and troubleshoot Avaya UC components.
• Proven experience in Avaya upgrade projects.
• Hands-on with Avaya CM, SM, SMGR, AES, SBCE, G4xx gateways and ACRA.
• Good Linux skills (RHEL/CentOS): CLI, logs, backups.

Responsibilities

• Provide day-to-day L2/L3 support for Avaya systems.
• Lead implementation and upgrade projects for Avaya UC solutions.
• Collaborate with network teams on SIP, VLANs, and QoS.
• Document incidents and report status to stakeholders.

Skills

Avaya Aura

L2/L3 support

UC components

Avaya upgrades

ACRA

Linux (RHEL/CentOS)

Networking (TCP/IP, SIP)

Documentation & ticketing

English communication

Arabic language

Job description

We're looking for an Avaya UC Engineer to provide day-to-day L2/L3 support and to deliver implementation and upgrade projects for Avaya unified communications and call recording solutions at enterprise customers.

Desired Candidate Profile

• 4–5 years of hands‑on experience with Enterprise Avaya Aura platform.
• Experience in L2/L3 support for Avaya systems & elevate to Avaya when needed and follow cases through to closure.
• Knowledge to Install, configure, and troubleshoot Avaya UC components and endpoints.
• Proven active experience in Avaya upgrade projects.
• Hands‑on experience with Avaya Systems such as CM, SM, SMGR, AES, SBCE, G4xx gateways and Avaya Contact Recorder (ACRA).
• Good Linux skills (RHEL/CentOS): CLI, troubleshooting, log analysis and administration tasks on Avaya servers like patching, services, logs, disk, and backups.
• Good networking knowledge (TCP/IP, VLANs, routing, QoS, SIP) to work effectively with network teams.
• Disciplined in documentation, ticketing, and status reporting.
• Good communication skills in English (Arabic is a plus but not mandatory).