Dubai AV & UC Systems Support Engineer

Innovation Platform Solutions; Abu Dhabi; On-site; AED 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and benefits

Global AV/UC brands exposure

Major GCC projects

Training and certification

Collaborative team

Job summary

IPS (Innovation Platform Solutions) in Dubai seeks an AV Technical Support Engineer with 3–5 years of AV/IT experience to be the technical contact for partners and customers. You will support pre-sales and post-sales activities, troubleshoot AV/UC systems, and help deliver successful projects across the region.

You will configure and test AV, conferencing and control systems, assist with demonstrations, review designs for accuracy, and travel within the UAE/GCC as needed.

Qualifications

• Bachelor’s degree in Electrical, Electronics, Communications Engineering or a related field.
• 3–5 years of hands-on AV/IT experience in distribution, integration or manufacturing.
• Strong knowledge of AV-over-IP, networking, audio DSP, video conferencing and control systems.
• Experience with products from leading AV and UC manufacturers and strong troubleshooting skills.
• Excellent English communication skills and willingness to travel within UAE/GCC.

Responsibilities

• Provide first- and second-line technical support to system integrators, resellers and end users.
• Configure, test and troubleshoot AV, video conferencing, audio DSP and control systems.
• Support sales with product demonstrations, proofs-of-concept, and technical presentations.
• Review BoQs and system designs for technical accuracy and compatibility.
• Assist partners with on-site commissioning, site surveys and fault-finding as needed.
• Manage RMA cases and coordinate with manufacturers to resolve issues.
• Deliver product training to partners and internal teams.
• Maintain demo equipment and keep firmware/software up to date.
• Document support cases, solutions and knowledge.

Skills

AV-over-IP

Audio-visual systems

Unified communications

Video conferencing

Audio DSP

Control systems

Network troubleshooting

IP networking

System commissioning

Firmware upgrades

BoQ review

System design review

Education

Bachelor’s degree in Electrical, Electronics, Communications Engineering or a related field

Job description

IPS (Innovation Platform Solutions) in Dubai seeks an AV Technical Support Engineer with 3–5 years of AV/IT experience to be the technical contact for partners and customers. You will support pre-sales and post-sales activities, troubleshoot AV/UC systems, and help deliver successful projects across the region.

You will configure and test AV, conferencing and control systems, assist with demonstrations, review designs for accuracy, and travel within the UAE/GCC as needed.