UAE Industrial Key Account Manager (B2B, Cross‑Border)

JD.com Inc.; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

JD Industrials in Dubai is seeking a senior UAE market operations leader to establish and implement the local customer management and service compliance system, ensuring alignment with UAE policies, industry regulations, and local business customs.

You will drive full-cycle customer development for industrial customers, distributors and end users, negotiate contracts, monitor policy changes, and coordinate with ERP/CRM systems to standardize records and reporting, enabling scalable growth and

Qualifications

• Fluent in business English and Chinese for independent business negotiation and cross-border team meetings; Arabic proficiency is a plus.
• Deep knowledge of UAE market rules, trade policies, customer habits and competition landscape.
• Experience in managing local channel distributors, partners and customer service teams; strong market insight and risk identification.
• Excellent cross-cultural communication and collaboration skills; proficient in Excel for data analysis and reporting.

Responsibilities

• Establish and implement customer management and service compliance system for the Dubai local business.
• Lead full-cycle customer development across UAE: industrial customers, distributors and end users; negotiate contracts and follow up orders.
• Monitor UAE policies, competition, import/trade regulations; provide interpretation and training; feasibility analysis for new customer development.
• Represent the company locally; communicate with customers, industry bodies and partners to resolve conflicts and minimize losses.
• Promote digitization of customer management; integrate ERP/CRM; standardize filing of records to support expansion in UAE.

Skills

Business English

Chinese language

Arabic language advantage

Cross-border market experience

Key account management

Market data analysis

Cross-cultural collaboration

Risk identification

Negotiation

Education

Professional certificates in international trade or marketing

Tools

Excel

Job description

JD Industrials in Dubai is seeking a senior UAE market operations leader to establish and implement the local customer management and service compliance system, ensuring alignment with UAE policies, industry regulations, and local business customs.

You will drive full-cycle customer development for industrial customers, distributors and end users, negotiate contracts, monitor policy changes, and coordinate with ERP/CRM systems to standardize records and reporting, enabling scalable growth and