Account Manager

JD.com Inc.; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

JD Industrials in Dubai is seeking a senior UAE market operations leader to establish and implement the local customer management and service compliance system, ensuring alignment with UAE policies, industry regulations, and local business customs.

You will drive full-cycle customer development for industrial customers, distributors and end users, negotiate contracts, monitor policy changes, and coordinate with ERP/CRM systems to standardize records and reporting, enabling scalable growth and

Qualifications

• Fluent in business English and Chinese for independent business negotiation and cross-border team meetings; Arabic proficiency is a plus.
• Deep knowledge of UAE market rules, trade policies, customer habits and competition landscape.
• Experience in managing local channel distributors, partners and customer service teams; strong market insight and risk identification.
• Excellent cross-cultural communication and collaboration skills; proficient in Excel for data analysis and reporting.

Responsibilities

• Establish and implement customer management and service compliance system for the Dubai local business.
• Lead full-cycle customer development across UAE: industrial customers, distributors and end users; negotiate contracts and follow up orders.
• Monitor UAE policies, competition, import/trade regulations; provide interpretation and training; feasibility analysis for new customer development.
• Represent the company locally; communicate with customers, industry bodies and partners to resolve conflicts and minimize losses.
• Promote digitization of customer management; integrate ERP/CRM; standardize filing of records to support expansion in UAE.

Skills

Business English

Chinese language

Arabic language advantage

Cross-border market experience

Key account management

Market data analysis

Cross-cultural collaboration

Risk identification

Negotiation

Education

Professional certificates in international trade or marketing

Tools

Excel

Job description

JD Industrials is a Hong Kong listed industrial supply chain platform under JD Group with a market cap of HK$40 billion. It hosts over 81.1 million SKUs for MRO and spare parts, serving 11,000 leading manufacturing enterprises. Following the “Go Global With Chinese Enterprises” strategy, JD Industrials has expanded to Middle East markets including UAE and Saudi Arabia, building local warehouse networks to support Chinese overseas factories as well as local manufacturers in new energy, automotive, electronics and oil gas engineering sectors. Supported by local fulfillment warehouses in Dubai, we operate an integrated dual supply chain combining cross border sourcing and local procurement, to realize local supply assurance and procurement cost optimization for industrial consumables. As a key overseas growth business of JD Industrials, the business focuses on deep‑ploughing the industrial‑customer market in Dubai, while expanding local supplier resources and large‑scale industrial accounts.

Job Responsibilities

• Fully establish and implement customer management and service compliance system for the company’s Dubai local business. Be proficient in the UAE market policies, industry regulations and local business customs, ensure standardized and compliant development of local customer operation, product sales and after‑sales service business, and effectively control customer cooperation risks, business disputes and localized operational risks.
• Take charge of full‑cycle customer development, maintenance and deep operation in the UAE market, cover industrial customers, channel distributors and end clients. Conduct customer demand mining, business negotiation, contract confirmation and order follow‑up, optimize customer cooperation solutions, and continuously improve customer stickiness and repurchase rate.
• Keep real‑time track of updates on the UAE industry policies, market competition dynamics, local import and trade regulations, and customer demand changes. Deliver localized market policy interpretation and business coping strategies, organize internal market and customer service training, and conduct pre‑assessment and feasibility analysis for new customer development and new business expansion.
• Independently handle all kinds of emergency customer and business issues such as customer complaint handling, contract disputes, order abnormal problems and project cooperation obstacles. Act as the company’s local representative to communicate and negotiate with the UAE local customers, industry institutions and cooperative parties to resolve business conflicts and minimize company losses.
• Promote the digitalization and standardization of local customer management processes, dock with the company ERP and CRM system, complete standardized sorting and filing of customer files, cooperation records and business data. Summarize SOP for localized customer operation and market experience to support continuous business expansion and in‑depth layout in the UAE region.

Job Requirements

• Fluent in business English and Chinese (oral and written) for independent business negotiation, daily customer communication, email correspondence and cross‑border team meetings. Proficient in Arabic is a prominent advantage.
• In‑depth knowledge of the UAE local market rules, trade policies, customer consumption habits and industry competition landscape. Familiar with full‑process cross‑border business cooperation, local channel operation and customer dispute handling mechanisms, with rich practical experience in complex customer maintenance and key account project negotiation.
• Experienced in managing local channel distributors, cooperative partners and customer service teams. Possess strong market insight, risk identification capability, rigorous business awareness, and the ability to independently solve complex customer and market operation problems.
• Excellent cross‑cultural communication and cross‑departmental collaboration skills, high stress tolerance, flexible market coping ability and result‑oriented mindset. Proficient in Excel for market data analysis, customer data sorting and regular report generation.
• Familiar with the investment and operation model of Chinese enterprises in the UAE and the internal collaboration logic of Chinese‑funded overseas enterprises; holding professional certificates in international trade, marketing or related fields is a plus.