Travel Operations Lead — Reservations & Service

Tanqeeb; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Tanqeeb in Dubai is seeking an experienced Travel Supervisor to oversee daily travel operations, guide the reservations team, and ensure customers receive efficient and professional travel support. The role involves coordinating bookings, monitoring service quality, and assisting with travel-related issues, while maintaining accurate records and reporting on performance metrics.

You will collaborate with airlines, hotels, and transport partners, check travel documents, and ensure compliance with

Qualifications

• Diploma or degree in travel-related field.
• Experience in travel/ticketing or customer service preferred.
• Supervisory experience is an advantage.
• Familiarity with flight/hotel bookings and travel arrangements.
• Excellent communication and coordination skills.
• Proficient with reservation systems and basic computer skills.
• Knowledge of GDS platforms advantageous.
• Strong organizational skills and attention to detail.
• Ability to manage multiple bookings and priorities under pressure.
• UAE/GCC travel industry experience is an advantage.

Responsibilities

• Supervise daily activities of the travel and reservations team.
• Coordinate flight, hotel, transportation, and holiday package arrangements.
• Review bookings, reservations, confirmations, and travel itineraries.
• Monitor ticketing and reservation activities for accuracy.
• Assist customers with booking changes, cancellations, rebooking, and travel inquiries.
• Coordinate with airlines, hotels, transport providers, and other travel partners.
• Check travel documents and booking information for accuracy.
• Monitor team performance and distribute daily assignments.
• Handle escalated customer concerns and assist with suitable solutions.
• Track schedule changes, cancellations, delays, and other travel updates.
• Follow up on customer requests promptly.
• Prepare daily and periodic reports related to bookings and team activities.
• Maintain accurate customer, booking, and transaction records.
• Support the team in achieving service standards and operational targets.
• Ensure the team follows company procedures and applicable travel requirements.

Skills

Flight reservations

Hotel bookings

Travel coordination

Customer service

GDS Amadeus

GDS Galileo

GDS Sabre

Team supervision

Organization skills

Attention to detail

Education

Diploma or Bachelor's degree in Travel & Tourism

Tools

Amadeus

Galileo

Sabre

Job description

Tanqeeb in Dubai is seeking an experienced Travel Supervisor to oversee daily travel operations, guide the reservations team, and ensure customers receive efficient and professional travel support. The role involves coordinating bookings, monitoring service quality, and assisting with travel-related issues, while maintaining accurate records and reporting on performance metrics.

You will collaborate with airlines, hotels, and transport partners, check travel documents, and ensure compliance with