Dubai Travel Operations Lead

A Group; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

A Group in Dubai, UAE seeks a Travel Supervisor to oversee daily travel operations and guide the reservations team in delivering efficient and professional support. You will coordinate flight, hotel, transportation, and holiday package arrangements, review bookings, and monitor service quality to ensure smooth operations.

The role requires strong communication and organizational skills, with experience in travel/ticketing.

Qualifications

• Diploma or Bachelor’s degree in Travel & Tourism, Hospitality, Business Administration, or a related field.
• Previous experience in travel, tourism, ticketing, reservations, or customer service is preferred.
• Supervisory or team-lead experience is an advantage.
• Knowledge of GDS platforms such as Amadeus, Galileo, or Sabre is an advantage.

Responsibilities

• Supervise daily activities of the travel and reservations team.
• Coordinate flight, hotel, transportation, and holiday package arrangements.
• Review bookings, reservations, confirmations, and travel itineraries.
• Monitor ticketing and reservation activities for accuracy.
• Assist customers with booking changes, cancellations, rebooking, and travel inquiries.
• Coordinate with airlines, hotels, transport providers, and other travel partners.
• Check travel documents and booking information for accuracy.
• Monitor team performance and distribute daily assignments.
• Handle escalated customer concerns and assist with suitable solutions.
• Track schedule changes, cancellations, delays, and other travel updates.
• Follow up on customer requests promptly.
• Prepare daily and periodic reports related to bookings and team activities.
• Maintain accurate customer, booking, and transaction records.
• Support the team in achieving service standards and operational targets.
• Ensure the team follows company procedures and applicable travel requirements.

Skills

Communication skills

Coordination

Customer service

Computer skills

GDS knowledge

Education

Bachelor’s degree in Travel & Tourism

Tools

Amadeus

Galileo

Sabre

Job description

A Group in Dubai, UAE seeks a Travel Supervisor to oversee daily travel operations and guide the reservations team in delivering efficient and professional support. You will coordinate flight, hotel, transportation, and holiday package arrangements, review bookings, and monitor service quality to ensure smooth operations.

The role requires strong communication and organizational skills, with experience in travel/ticketing.