Ticketing & Reservation Supervisor

Acwa Power; United Arab Emirates; On-site; AED 50,000 - 80,000; Full time

Job summary

ACWA Power in the United Arab Emirates is seeking a Ticketing and Reservations Agent to manage domestic and international travel bookings for employees, covering flights, accommodation and ground transport. The role ensures compliance with travel policies and cost efficiency.

You will issue and adjust tickets via GDS platforms, provide fare quotes, and support inquiries, changes and invoicing in collaboration with finance and admin teams.

Qualifications

• 0-2 years of experience in travel ticketing.
• Corporate or Travel Management Company experience preferred.
• Familiarity with at least one GDS (Amadeus, Sabre, Galileo).

Responsibilities

• Handle all aspects of employee travel arrangements including flights, accommodations, ground transportation and related documentation.
• Coordinate domestic and international flight bookings to employees with accuracy and timeliness.
• Issue, reissue and cancel tickets through GDS platforms (Amadeus, Sabre, Galileo) per requests and guidelines.
• Ensure travel arrangements align with policy, cost limits and preferred vendors.
• Assist employees with inquiries, changes and cancellations, offering solutions as required.
• Provide accurate fare quotes and route options to travelers.

Skills

Communication

Customer service

GDS familiarity

Multitasking

Team player

Education

High school diploma or equivalent

Travel & Tourism degree/certification

IATA Certification in Travel & Tourism

Tools

GDS platforms

Job description

Position Title Ticketing amp Reservations Agent

Reporting Head of Operational Resources

Function Operations

JOB PURPOSE

The Ticketing amp Reservations Agent position will be responsible for all domestic and international flight bookings arrangement of accommodation transportation and communication with the individual Ensuring compliance with company travel policies and cost efficiency

Key Accountabilities

• Handle all aspects of employee travel arrangements including flights accommodations ground transportation and any necessary travel documentation
• Coordinate domestic and international flight bookings to employees ensuring accuracy and timely processing
• Issue reissue and cancel tickets through GDS platforms e g Amadeus Sabre Galileo as per employee requests and travel guidelines
• Ensure all travel arrangements align with company policy cost limits and preferred vendors
• Assist employees with inquiries changes and cancellations to their reservations offering solutions and alternatives as required
• Provide accurate fare quotes and route options based on traveller needs
• Maintain up-to-date travel records and support travel reporting needs
• Liaise with airlines and travel vendors to resolve ticketing issues disputes or delays
• Offer prompt and professional support to employees via phone email or internal ticketing systems
• Work closely with finance and admin teams to manage invoicing reconciliations and documentation
• Flexibility to in shifts and as per roster duty that may fall as night shift on a weekend or Holidays

Policies Processes Systems amp Procedures

Adhere to all relevant organisational and departmental policies processes standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner

Compliance to Corporate Information and Security Policies and Procedures

Health Safety Security and Environment

Adhere to all relevant health safety security and environmental procedures instructions and controls so that the safety of employees and environmental compliance can be guaranteed

Related Assignments

Perform any other duties which the organization may require to be carried out

COMMUNICATION amp WORKING RELATIONSHIPS

Internal

Needs to work closely with P amp C PCM Planning Manager and Resource Director

External

Travel agencies logistic partners and various hotels

High school diploma or equivalent; a degree or certification in Travel & Tourism or related field is preferred.IATA Certification in Travel & Tourism.

Desired Characteristics

• 0 2 years of experience in travel ticketing, preferably in a corporate or TMC (Travel Management Company) environment.
• Excellent communication skills and a customer-service mindset.
• Familiarity with at least one GDS (Amadeus, Galileo, Sabre, etc.).
• Strong team player attitude; maintain flexibility within the changing business priorities and able to operate independently.
• Strong organizational skills.
• Ability to manage multiple priorities/tasks simultaneously and work well under pressure, in a fast-paced environment.
• Must have the ability to troubleshoot.
• Must have the ability to take the initiative in identifying shortfalls and creating solutions to improve or avoid problem areas.
• Must be able to learn and adapt as circumstances change.