Air ticketing Executive

IIQAFGROUP; Dubai; On-site; AED 50,000 - 90,000; Full time

Job summary

IIQAF Group of Companies in Dubai is seeking an Air Ticketing Executive to manage airline reservations, ticket issuance, and travel arrangements. You will handle international bookings, provide fare quotes, and assist customers with changes and documentation.

The ideal candidate knows airline ticketing procedures, GDS systems (Amadeus/Sabre/Galileo), and international travel requirements. Previous airline or travel agency experience is a plus in a fast-paced environment.

Qualifications

• Bachelor's degree or diploma in Travel and Tourism, Aviation Management, Hospitality, or related field preferred.
• Experience as Air Ticketing Executive, Airline Ticketing Agent, Travel Consultant or Reservations Executive is an advantage.
• Practical knowledge of airline reservation and ticketing procedures.
• Familiarity with GDS platforms such as Amadeus, Sabre, or Galileo.

Responsibilities

• Handle domestic and international flight reservations, bookings, and airline ticket issuance.
• Process air ticket bookings, reissuance, cancellations, refunds, and itinerary modifications.
• Search and compare airline fares, flight schedules, routes, and available travel options.
• Prepare accurate airfare quotations based on customer preferences, travel dates, and budgets.
• Assist customers with flight reservations, ticket confirmations, travel itineraries, and booking inquiries.
• Operate Global Distribution Systems (GDS) for airline reservations and ticketing.
• Calculate airfares, taxes, surcharges, penalties, and applicable service fees.
• Provide information about baggage allowances, check-in requirements, airline policies, and travel regulations.
• Coordinate with airline representatives and travel partners regarding ticketing issues and reservation requests.
• Manage ticket reissuance, date changes, name corrections, and refund requests per airline policies.
• Verify passenger details, passport information, visa requirements, and other travel documents.
• Maintain booking records, passenger information, and ticketing documentation.
• Monitor flight schedule changes, cancellations, and delays and communicate updates to customers.
• Handle customer complaints and resolve ticketing-related issues professionally.
• Ensure compliance with fare rules, ticketing regulations, and company procedures.

Skills

Customer service

Communication

Problem-solving

Multitasking

Microsoft Office

Education

Bachelor's or diploma in Travel & Tourism / Aviation Management / Hospitality

Tools

Amadeus

Sabre

Galileo

Job description

Job Description:

Company: IIQAF Group of Companies

Location: Dubai, UAE

Industry: Airlines / Aviation

Employment Type: Full-Time

Job Summary

IIQAF Group of Companies is seeking a detail-oriented and customer-focused Air Ticketing Executive to manage airline reservations, flight bookings, ticket issuance, and travel arrangements in Dubai. The successful candidate will be responsible for assisting customers with domestic and international flight reservations, providing airfare quotations, processing ticket changes and cancellations, and ensuring accurate travel documentation.

The ideal candidate should have knowledge of airline ticketing procedures, Global Distribution Systems (GDS), airfare calculations, and international travel requirements. Candidates with experience in airline ticketing, travel reservations, aviation customer service, or travel agency operations are encouraged to apply.

Key Responsibilities

• Handle domestic and international flight reservations, bookings, and airline ticket issuance.
• Process air ticket bookings, reissuance, cancellations, refunds, and itinerary modifications.
• Search and compare airline fares, flight schedules, routes, and available travel options.
• Prepare accurate airfare quotations based on customer preferences, travel dates, and budgets.
• Assist customers with flight reservations, ticket confirmations, travel itineraries, and booking inquiries.
• Operate Global Distribution Systems (GDS), including Amadeus, Sabre, or Galileo, for airline reservations and ticketing.
• Calculate airfares, taxes, surcharges, penalties, and applicable service fees.
• Provide information about baggage allowances, check-in requirements, airline policies, and travel regulations.
• Coordinate with airline representatives and travel partners regarding ticketing issues and reservation requests.
• Manage ticket reissuance, date changes, name corrections, and refund requests in accordance with airline policies.
• Verify passenger details, passport information, visa requirements, and other relevant travel documents.
• Maintain accurate booking records, passenger information, payment details, and ticketing documentation.
• Monitor flight schedule changes, cancellations, and delays and communicate updates to customers.
• Handle customer complaints and resolve ticketing-related issues professionally.
• Ensure compliance with airline fare rules, ticketing regulations, and company procedures.
• Maintain excellent customer relationships through timely communication and efficient travel support.

Required Qualifications

• Bachelor's degree or diploma in Travel and Tourism, Aviation Management, Hospitality, or a related field is preferred.
• Previous experience as an Air Ticketing Executive, Airline Ticketing Agent, Travel Consultant, or Reservations Executive is an advantage.
• Practical knowledge of airline reservation and ticketing procedures.
• Familiarity with GDS platforms such as Amadeus, Sabre, or Galileo.
• Understanding of domestic and international airfare calculations, fare rules, ticket reissuance, and refund procedures.
• Knowledge of airline booking systems, flight schedules, and travel documentation requirements.
• Understanding of international travel regulations, baggage policies, and airline terms and conditions.
• Strong customer service, communication, and problem-solving abilities.
• Good computer skills and proficiency in Microsoft Office applications.
• Ability to manage multiple bookings and meet deadlines in a fast-paced work environment.