Travel Consultant

AMS Group; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

AMS Group in Abu Dhabi is seeking a Travel Consultant to support corporate and individual travel requirements. You will specialize in ticketing, hotel reservations, and customer relations within an onsite Advanced Travel and Tourism team.

You will leverage Amadeus GDS, handle ticket changes, refunds, and provide competitive airfares while delivering excellent service and problem-solving. There is an emphasis on reliable, accurate bookings and strong communication with clients and airlines to

Qualifications

• 3+ years of experience in UAE travel and tourism handling corporate and individual accounts.
• Proficient in Amadeus Reservation System for bookings, reissuance, cancellations and refunds.
• Familiar with LCC carrier portals and fare rules.
• Strong Excel and Word skills.
• Excellent customer service, communication and problem-solving abilities.
• Ability to handle inquiries calmly under pressure and maintain accuracy.

Responsibilities

• Handle flight reservations and ticket issuance for corporate and individual clients using Amadeus GDS.
• Manage ticket changes, cancellations, refunds, and related airline procedures.
• Provide competitive airfares and suitable travel options.
• Respond promptly to customer inquiries with high service standards.
• Coordinate with airlines and corporate clients to ensure smooth booking processes.
• Maintain precise records and documentation of all bookings and transactions.

Skills

Amadeus GDS

LCC portals

Excel

Word

Customer service

Problem solving

English fluency

Education

IATA diploma or Travel & Tourism degree

Tools

Amadeus Reservation System

LCC portals

Job description

As a Travel Consultant, you will play a vital role in supporting both our corporate and individual clients’ travel requirements. As part of our Advanced Travel and Tourism team in Abu Dhabi , you'll work in an onsite environment where your expertise in ticketing, hotel reservations, and customer relations will be critical to success. Utilizing your solid understanding of the UAE travel and tourism industry, your proficiency with the Amadeus Reservation System, and your excellent problem-solving skills, you will ensure seamless travel arrangements and outstanding customer service.

Responsibilities

• Handle flight reservations and ticket issuance for corporate clients and individual travelers using Amadeus GDS and LCC carrier portals.
• Manage ticket changes, cancellations, refunds, and all related airline procedures efficiently and accurately.
• Provide competitive airfares and suitable travel options tailored to customer requirements.
• Respond promptly to customer inquiries while maintaining excellent service standards.
• Coordinate with airlines and corporate clients to ensure smooth travel arrangements and support through the entire booking process.
• Maintain precise records and documentation of all bookings and transactions.

Must have requirements

• Minimum 3 years of proven experience in the UAE travel and tourism industry handling both corporate and individual accounts.
• Strong proficiency in Amadeus Reservation System for flight bookings, ticket issuance, reissuance, cancellations, and refunds; familiarity with LCC carrier portals.
• In-depth knowledge of airfare rules, fare quotations, ticket conditions, and airline policies.
• Excellent command of Microsoft Office applications, especially Excel and Word.
• Outstanding customer service, communication, and problem-solving skills.
• Ability to handle customer inquiries efficiently and remain calm under pressure.
• Exceptional organizational skills and a keen attention to detail to ensure booking accuracy.
• Fluent in English, with strong written and verbal skills; additional languages are a plus.
• IATA diploma or a bachelor’s degree in Travel & Tourism.

Nice to have requirements

• Self-motivated with a target-oriented mindset.
• Excellent communication and negotiation abilities.
• Professional, presentable, and able to build strong client relationships.
• Good time management and effective follow-up skills.
• Capacity to work independently and efficiently under tight deadlines.