Senior IATA Ticketing & Corporate Travel Specialist

Dalil Information Technology | UAE; Abu Dhabi Emirate; On-site; AED 180,000 - 240,000; Full time

Job summary

Dalil Information Technology | UAE is seeking a Senior IATA Ticketing & Corporate Travel Specialist to establish and operate an in-house travel agency and corporate travel function in the UAE. The role targets expert IATA ticketing, BSP operations, and complex international itineraries.

You'll manage PNRs, fare construction, ticketing, refunds, and hotel contracting, building strong airline and hotel relationships to secure best-value arrangements for executives and teams worldwide.

Qualifications

• IATA / Airline Ticketing experience
• Recognised professional airline reservation and ticketing training/certification
• Strong knowledge of IATA ticketing procedures
• Practical experience working within an IATA-accredited travel agency
• Strong knowledge of BSP and BSPlink
• Experience with airline ticketing authorities
• Understanding of BSP reporting and settlement
• Experience managing ADMs and ACMs
• Minimum 3–5 years of hands-on international ticketing experience

Responsibilities

• PNR creation and management
• Fare construction
• Ticket issuance
• Refunds
• Voids
• EMDs
• Ancillary services
• Seat assignments
• Schedule changes
• Airline waivers
• Involuntary changes
• Complex international itineraries

Skills

IATA Ticketing

BSP operations

GDS systems

Airfare optimization

Complex itineraries

Airline relationships

Hotel contracting

VIP/Corporate travel

Ticketing authorities

ADM/ACM handling

Education

IATA airline ticketing training

IATA accreditation/agency experience

Tools

Amadeus

Sabre

Job description

Senior IATA Ticketing & Corporate Travel Specialist

Location:

About the Company

We are a dynamic and fast-growing AI & IT company specialising in cutting-edge technology solutions for businesses of all sizes. As we continue to expand, we are seeking a highly skilled, detail-oriented, and motivated Senior IATA Ticketing & Corporate Travel Specialist to join our team.

Role Objective

We are seeking a highly experienced travel professional to help establish and operate our in-house travel agency and corporate travel function.

This is not a basic reservation-agent position.

The successful candidate must have strong hands‑on expertise in IATA ticketing, BSP operations, GDS systems, international airfare optimization, complex ticket servicing, airline relationships, hotel contracting and global hotel loyalty programs.

Our objective is to build a professional travel operation capable of securing the best combination of:

• Airfare
• Flexibility
• Change conditions
• Routing
• Loyalty benefits
• Across worldwide travel.

Mandatory Qualifications

• IATA / Airline Ticketing
• Recognised professional airline reservation and ticketing training/certification
• Strong knowledge of IATA ticketing procedures
• Practical experience working within an IATA-accredited travel agency
• Strong knowledge of BSP and BSPlink
• Experience with airline ticketing authorities
• Understanding of BSP reporting and settlement
• Experience managing ADMs and ACMs
• Minimum 3–5 years of hands‑on international ticketing experience

Advanced GDS Expertise

Advanced hands‑on knowledge of at least one major GDS is mandatory:

• Amadeus – strongly preferred
• Sabre

Candidate must be capable of independently handling

PNR creation and management

• Fare construction
• Ticket issuance
• Refunds
• Voids
• EMDs
• Ancillary services
• Seat assignments
• Schedule changes
• Airline waivers
• Involuntary changes
• Complex international itineraries

Candidates who only have experience using consumer booking websites will not be considered equivalent to experienced GDS ticketing professionals.

Advanced Airfare Optimization

The candidate must understand how to find the best overall airfare rather than simply accepting the first fare returned by a booking system.

Strong experience required in

• Published fares
• Private fares
• Negotiated fares
• Corporate fares
• Airline promotional fares
• Fare families
• Fare basis codes
• Routing rules
• Combinability
• Multi‑city itineraries
• Open‑jaw itineraries
• Refund and cancellation rules
• No‑show conditions
• NDC versus traditional GDS content

The candidate should be able to compare several routing and fare alternatives and recommend the best combination of price + flexibility + convenience + traveler benefits.

Airline Commercial Experience

Strong preference will be given to candidates with established working relationships with airline sales/account management teams.

Experience dealing with major international and regional airlines is highly desirable, including carriers operating through the UAE, GCC, Europe, Asia and the Americas.

The candidate should understand

• Airline agency agreements
• Ticketing authority
• Corporate agreements
• Agency incentive arrangements
• Private fare agreements
• Group bookings
• Waivers
• Agency performance requirements
• Hotel Contracting & Loyalty Expertise

Candidate must have strong working knowledge of major international hotel groups, particularly:

• IHG One Rewards / IHG Hotels & Resorts
• ALL – Accor Live Limitless / Accor
• Additional Hilton Honors and World of Hyatt experience is advantageous.

The candidate should understand

• Corporate negotiated hotel rates
• Global and regional corporate agreements
• Agency and travel‑industry programs
• Loyalty membership structures
• Qualifying nights/stays
• Points earning
• Late checkout
• Group and long‑stay negotiations

The candidate will be expected to help establish legitimate relationships and agreements that provide our organization and eligible staff/travelers with competitive worldwide hotel rates and benefits.

Corporate & VIP Travel

Experience supporting executives, VIPs and frequent international travelers is strongly preferred.

Candidate should be comfortable handling:

• Last‑minute bookings
• Same‑day changes
• Missed connections
• International multi‑sector trips
• VIP requests
• Business/First Class travel
• Airport transfers
• Visa/travel‑document coordination
• After‑hours emergency travel support

Commercial Mindset

We are particularly interested in candidates who think commercially.

For every major booking, the candidate should be capable of answering:

1. Is this the best available fare?

2. Is there a better private/corporate fare?

3. Is better content available through NDC, GDS or another authorized channel?

4. What happens if the traveler changes the date?

5. What happens if the traveler cancels?

6. Can different airlines or fare components be combined more effectively?

7. What additional baggage/seat/lounge benefits are included?

8. Which hotel booking channel provides the best total value?

9. Are loyalty benefits and qualifying stays preserved?

10. Can a corporate agreement improve the economics?

Preferred Candidate Profile

Ideal candidates will have:

• 5+ years in an IATA-accredited travel agency, TMC or airline
• Advanced Amadeus experience
• Formal airline ticketing training/certification
• Airline contracting experience
• Hotel corporate contracting experience
• Marriott, IHG and Accor program expertise
• Experience servicing high-frequency international travelers
• Arabic and/or additional languages are an advantage

Interview Practical Test

Shortlisted candidates should expect a practical assessment covering:

Air Ticketing:

Build and price a complex international multi‑city itinerary and explain alternative fare/routing options.

Calculate and process a voluntary ticket change, including fare difference and penalties.

Refund:

Explain the refund calculation and applicable fare rules.

BSP:

Explain how BSP settlement, ADM/ACM and BSPlink workflows operate.

Optimization:

Demonstrate how they would identify a better price or more flexible fare than the first GDS result.

Disruption:

Resolve a hypothetical cancellation or schedule‑change scenario for a VIP traveler.

Hotels:

Explain how they would establish legitimate corporate/agency relationships with Marriott, IHG and Accor to achieve competitive worldwide rates and traveler benefits.

Loyalty:

Compare direct hotel booking, GDS booking and negotiated corporate rates in terms of price, flexibility, points, elite‑night qualification and traveler benefits.

Candidates should be prepared to demonstrate actual GDS knowledge rather than only describe previous responsibilities.

Key Performance Indicators

Performance will be measured through:

• Average airfare savings versus benchmark
• Reduction in ticket‑change and cancellation losses
• ADM/error rate
• Ticketing accuracy
• Response time
• Hotel savings against public flexible rates
• Airline and hotel commercial relationships developed
• Compliance with IATA/BSP and supplier rules

Only shortlisted candidates will be contacted.

Data Protection & Privacy Statement

By applying for this role, you consent to the collection and processing of your personal data in accordance with the UAE Federal Decree‑Law No. 45 of 2021 (PDPL). Your information will be used only for recruitment purposes, kept secure, and retained only as long as necessary. You may request access, correction, or deletion of your data at any time by contacting our HR Department. Your data will not be shared with third parties except where required for recruitment and with appropriate safeguards