Travel Consultant

Abdulla Al Masaood and Sons Group (AMS Group); Abu Dhabi; On-site; AED 42,000 - 54,000; Full time

Job summary

Abdulla Al Masaood and Sons Group (AMS Group) in Abu Dhabi seeks a Travel Consultant to support corporate and individual travel, focusing on ticketing, hotel reservations, and top-notch customer relations. You will leverage Amadeus GDS, manage changes and refunds, and deliver tailored travel options within the UAE market.

The role requires fluency in English, an IATA diploma or Travel & Tourism degree, and strong organizational skills to maintain precise records and meet tight deadlines.

Qualifications

• Minimum 3 years of UAE travel industry experience handling corporate and individual accounts.
• Proficiency in Amadeus Reservation System for bookings, changes, refunds.
• Knowledge of airfare rules, fare quotations, and airline policies.
• Strong Excel and Word skills for documentation and reporting.
• Excellent English communication; other languages a plus.
• IATA diploma or Bachelor's degree in Travel & Tourism.

Responsibilities

• Handle flight reservations and ticket issuance for corporate and individual clients using Amadeus GDS.
• Manage ticket changes, cancellations, refunds, and related procedures.
• Provide competitive airfares and tailored travel options.
• Respond to customer inquiries promptly with high service standards.
• Coordinate with airlines and clients through the full booking process.
• Maintain accurate records and documentation of bookings.

Skills

Amadeus GDS

MS Excel

MS Word

Customer service

Communication

Problem-solving

Education

IATA diploma

Bachelor’s in Travel & Tourism

Tools

LCC portals

Job description

Role Overview

As a Travel Consultant you will play a vital role in supporting both our corporate and individual clients travel requirements. As part of our Advanced Travel and Tourism team in Abu Dhabi you ll work in an onsite environment where your expertise in ticketing hotel reservations and customer relations will be critical to success. Utilizing your solid understanding of the UAE travel and tourism industry your proficiency with the Amadeus Reservation System and your excellent problem-solving skills you will ensure seamless travel arrangements and outstanding customer service.

Responsibilities

• Handle flight reservations and ticket issuance for corporate clients and individual travelers using Amadeus GDS and LCC carrier portals
• Manage ticket changes cancellations refunds and all related airline procedures efficiently and accurately
• Provide competitive airfares and suitable travel options tailored to customer requirements
• Respond promptly to customer inquiries while maintaining excellent service standards
• Coordinate with airlines and corporate clients to ensure smooth travel arrangements and support through the entire booking process
• Maintain precise records and documentation of all bookings and transactions

Must have requirements

• Minimum 3 years of proven experience in the UAE travel and tourism industry handling both corporate and individual accounts.
• Strong proficiency in Amadeus Reservation System for flight bookings, ticket issuance, reissuance, cancellations, and refunds; familiarity with LCC carrier portals.
• In-depth knowledge of airfare rules, fare quotations, ticket conditions, and airline policies.
• Excellent command of Microsoft Office applications, especially Excel and Word.
• Outstanding customer service, communication, and problem-solving skills.
• Ability to handle customer inquiries efficiently and remain calm under pressure.
• Exceptional organizational skills and a keen attention to detail to ensure booking accuracy.
• Fluent in English, with strong written and verbal skills; additional languages are a plus.
• IATA diploma or a bachelor s degree in Travel & Tourism.

Nice to have requirements

• Self-motivated with a target-oriented mindset.
• Excellent communication and negotiation abilities.
• Professional, presentable, and able to build strong client relationships.
• Good time management and effective follow-up skills.
• Capacity to work independently and efficiently under tight deadlines.