Corporate Ticketing Executive

Al Hadaf Travel & Tourism; Dubai; Presencial; AED 39 000 - 56 000; Tempo integral

Resumo da oferta

Al Hadaf Travel & Tourism in Dubai seeks an experienced Corporate Travel Agent to manage corporate reservations and ticketing, ensuring accurate bookings and responsive service.

You will handle international and domestic tickets, fare rules, refunds, reissues, and maintain policy compliance, with 2–3 years in corporate travel and strong GDS knowledge. Fluent English required; IATA certification preferred.

Qualificações

• 2–3 years in corporate travel or airline ticketing
• Strong knowledge of GDS platforms and fare rules
• Excellent written and spoken English

Responsabilidades

• Handle domestic and international corporate flight reservations.
• Issue, reissue, revalidate, cancel airline tickets with accuracy.
• Follow corporate travel policies and client requirements.

Conhecimentos

2–3 years corporate travel experience

GDS knowledge (Amadeus, Galileo, Sabre

Customer service excellence

English communication

Attention to detail

Formação académica

Diploma or degree in Travel & Tourism / Hospitality

IATA certification (preferred)

Ferramentas

GDS systems

Descrição da oferta de emprego

Job Purpose

To manage corporate travel reservations and ticketing operations, ensuring efficient handling of flight bookings, ticket issuance, reissuance, cancellations, refunds, and other travel-related requirements while providing excellent customer service to corporate clients.

Key Responsibilities

1. Handle domestic and international flight reservations for corporate clients.
2. Issue, reissue, revalidate, and cancel airline tickets accurately and within required timelines.
3. Manage corporate travel bookings according to company travel policies and client requirements.
4. Provide flight options, fare comparisons, itineraries, and best available fares.
5. Handle ticket amendments, refunds, voids, and no-show cases.
6. Coordinate with airlines, travel suppliers, and corporate clients regarding booking-related issues.
7. Monitor PNRs, ticketing deadlines, waitlists, and schedule changes.
8. Ensure compliance with airline rules, fare conditions, and IATA regulations.
9. Handle urgent and last‑minute travel requests professionally.
10. Maintain accurate records of bookings, invoices, refunds, and ticketing transactions.
11. Respond promptly to emails, telephone calls, and client inquiries.
12. Support the accounts team with ticketing reports, billing information, and reconciliation when required.

Required Skills & Qualifications

• Minimum 2–3 years of experience in corporate travel or airline ticketing.
• Good knowledge of GDS systems such as Amadeus, Galileo, or Sabre.
• Strong understanding of airline fare rules, ticketing procedures, and international travel regulations.
• Knowledge of ticket issuance, reissuance, refunds, and cancellations.
• Good communication and customer service skills.
• Ability to work under pressure and meet tight deadlines.
• Strong attention to detail and problem‑solving abilities.
• Good command of written and spoken English.

Preferred Qualifications

• Diploma or degree in Travel & Tourism, Hospitality, or a related field.
• IATA certification or relevant airline ticketing training.
• Experience handling corporate accounts and business travel arrangements.
• Knowledge of BSP procedures and airline reservation systems.

Key Performance Indicators (KPIs)

• Accuracy and efficiency in ticket issuance.
• Timely response to corporate client requests.
• Minimum ticketing and booking errors.
• Effective handling of refunds and reissuance.
• Customer satisfaction and client retention.
• Compliance with corporate travel policies.
• Timely submission of ticketing reports and documentation.

Salary 3500-5000 AED