Teller Floater

ADIB Group; Abu Dhabi Emirate; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading banking institution in UAE is seeking a Teller Floater responsible for delivering quality teller services at various branches. The role includes handling cash transactions, reconciling cash balances, and providing excellent customer service. The ideal candidate should have comprehensive knowledge of banking products, operational policies, and regulations. This position requires flexibility to cover different branches as needed, emphasizing strong service standards and adherence to banking practices.

Qualifications

• Strong understanding of banking products and services offered by ADIB.
• Familiarity with operational policies and procedures relevant to banking.
• Ability to maintain service standards and adhere to regulations.

Responsibilities

• Deliver teller services to customers through efficient processing.
• Handle cash deposits, withdrawals and other counter transactions.
• Liaise with Treasury for best rates for high net worth customers.

Skills

Knowledge of ADIB's Institutional & Retail Banking products & services

Knowledge of UAE banking practices, regulations & risks

Customer service skills

Job description

Description

Role: Teller Floater

Location: AlAin Branch

Role Purpose

Delivering quality teller service to customers via accurate and efficient processing while projecting ADIB's professional image in all interpersonal dealings.

Key Accountabilities of the role

to handle all teller counter service transactions such as cash deposits & cash withdrawals, and other transactions such as drafts, telegraphic transfers, payment orders, standing orders, foreign currency purchase & sales, cheque deposits, line with operational policies & procedures and within the agreed time frames.

Where centralized telegraphic transfers are involved, liaise with Treasury department to obtain best rates for VIP & high net worth customers in coordination with HOPs.

These responsibilities may also include serving Private Banking customers at separate counters and also processing any other counter service transaction introduced by ADIB from time to time.

sell or identify and refer product inquiries from prospective customers to Sales staff.

Reconciliation & Control Activities

• Act as the one of dual custodian for branch vault cash and security stationery
• Assist HOP as the second custodian for dual control.
• Cash reconciliation & balancing
• End of day balancing
• General filing

Be ready to cover different branches in the area when required with high skills set to meet the network logistics and volume. Proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.

Specialist Skills / Technical Knowledge Required for this role

• Knowledge of ADIB's Institutional & Retail Banking products & services
• Knowledge of ADIB's Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• Knowledge of all the Regulations issued by Central Bank of UAE
• Aware of competitors in the local market
• Knowledge of service standards
• Skills