Telesales Specialist- Education

Whizz HR Pvt. Ltd.; Dubai; On-site; AED 30,000 - 42,000; Full time

Job summary

WhizzHR is seeking a confident Telecaller to support our education and test-preparation services. You will contact prospective students and parents, explain courses and examinations, generate leads, follow up on enquiries and schedule counselling sessions.

The ideal candidate has excellent communication, a professional telephone manner, and the ability to convert enquiries into enrolments while maintaining accurate CRM records and coordinating with counselling teams.

Qualifications

• Experience in telecalling or telesales preferred.
• Excellent verbal communication and English skills.
• Ability to convert enquiries into enrolments.
• Proficient with CRM and basic computer skills.

Responsibilities

• Make outbound calls to prospective students and parents.
• Explain courses and exams such as SAT, IELTS, TOEFL, GRE, GMAT, UCAT and IMAT.
• Generate and qualify leads; schedule counselling sessions.
• Maintain CRM records of calls and follow-ups.
• Coordinate with counselling and academic teams.
• Achieve daily targets and report conversions.

Skills

Telecalling

Communication

CRM systems

Lead generation

Time management

Organizational skills

Persuasion

Interpersonal skills

Education domain experience

Education

Bachelor's degree

Tools

CRM software

Job description

WhizzHR is hiring a Telecaller – Education and Test Preparation

EMPLOYMENT TYPE: Full-Time

DEPARTMENT: Sales and Student Counselling

JOB SUMMARY:

We are looking for a confident and customer-focused Telecaller to support our education and test-preparation services. The candidate will be responsible for contacting prospective students and parents, explaining available courses, generating leads, following up on enquiries, and scheduling counselling sessions.

The ideal candidate should have excellent communication skills, a professional telephone manner, and the ability to convert enquiries into potential student enrolments.

KEY RESPONSIBILITIES:

• Make outbound calls to prospective students and parents.
• Respond to incoming calls and enquiries regarding educational services and test-preparation courses.
• Explain courses and examinations such as SAT, IELTS, TOEFL, GRE, GMAT, UCAT and IMAT.
• Understand student requirements and share relevant course information.
• Generate and qualify leads through calls and follow-ups.
• Schedule appointments for student counselling and academic consultations.
• Follow up with prospective students to encourage enrolment.
• Maintain accurate records of calls, enquiries, follow-ups and lead status in the CRM.
• Coordinate with the counselling and academic teams.
• Achieve daily calling targets and monthly lead-conversion targets.
• Maintain professional communication with students and parents.
• Prepare regular reports on calls, leads, appointments and conversions.

REQUIREMENTS:

• Previous experience in telecalling, telesales, customer service or lead generation is preferred.
• Excellent verbal communication and interpersonal skills.
• Good command of spoken English.
• Ability to communicate professionally with students and parents.
• Strong persuasion, negotiation and follow-up skills.
• Basic computer knowledge and familiarity with CRM systems.
• Ability to manage multiple leads and maintain accurate records.
• Target-oriented approach with a positive attitude.
• Strong organizational and time-management skills.
• Experience in education, student counselling or course sales will be an advantage.

PREFERRED QUALIFICATIONS:

• Bachelor's degree in any discipline is preferred.
• Experience in an education consultancy, training institute or test-preparation centre.
• Knowledge of international entrance examinations and English proficiency tests.
• Experience handling student enquiries and converting leads into enrolments.

IDEAL CANDIDATE:

The ideal candidate should be confident, proactive and comfortable making outbound calls. They should be able to understand student needs, explain educational services clearly, maintain consistent follow-ups and contribute to lead generation and student enrolment targets.