Telecommunications Agent (German Speaker)

ENNISMORE; Ras Al Khaimah; On-site; AED 36,000 - 58,000; Full time

Job summary

ENNISMORE is seeking a courteous Call Center Associate in Ras al-Khaimah to handle and route calls, assist guests with inquiries and wake-up calls, and relay information across departments. The role involves maintaining call logs and supporting emergency communication procedures, requiring a high school diploma and good telephone etiquette.

Strong multitasking and problem-solving skills, plus familiarity with telecommunication systems, are preferred for success in this position.

Qualifications

• High School diploma or equivalent.
• Experience in customer service or call handling preferred.
• Clear communication and telephone etiquette.
• Multitasking and problem-solving abilities.
• Familiarity with telecommunication systems.

Responsibilities

• Handle and route calls promptly and professionally.
• Assist with guest inquiries, wake-up calls, and message delivery.
• Relay information to departments and staff accurately.
• Maintain call logs and service requests.
• Assist with emergency communication procedures.

Skills

Call handling

Guest services

Communication

Documentation

Emergency procedures

Education

High School Diploma or equivalent

Tools

Telecommunication systems

Job description

• Call Handling Answer and route incoming calls promptly and professionally
• Guest Requests Assist with guest inquiries wake-up calls and message delivery
• Communication Relay information to departments and staff accurately
• Documentation Maintain call logs and service requests
• Support Assist with emergency communication procedures
• High School diploma or equivalent.
• Experience in customer service or call handling preferred.
• Clear communication and telephone etiquette.
• Multitasking and problem-solving abilities.
• Familiarity with telecommunication systems.