Telephone Operator

Millennium Airport Hotel Dubai; Dubai; On-site; AED 24,000 - 36,000; Full time

Job summary

Millennium Airport Hotel Dubai is seeking a Telephone Operator to prioritise calls and deliver a professional, guest-focused response that creates a memorable stay for every guest.

You will greet guests by name, coordinate with departments, handle wake‑up calls and messages, manage the switchboard, and stay informed about hotel services and local offerings while complying with environmental, health and safety policies.

Responsibilities

• Professionally receive each Guest call with a friendly interaction.
• Coordinate with departments to ensure seamless service.
• Address queries with politeness and courtesy.
• Greet guests by name on calls.
• Stay informed about hotel services and local offerings.
• Use the Opera Guest profile system to tailor service.
• Record long-distance call vouchers on the traffic sheet.
• Manage guest wake-up call sheet and deliver calls promptly.
• Keep the switchboard running smoothly for fast transfers.
• Take messages for guests and management per standards.
• Follow environmental, health and safety policies.

Tools

Opera PMS

Job description

Job Description:

As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.

Key Job Responsibilities

• Professionally and warmly receive each Guest call, ensuring a friendly interaction.


• Foster effective communication with all relevant departments to ensure seamless service delivery.


• Address every query with politeness and courtesy, consistently exceeding Guest expectations.


• Greet Guests by name upon calling, adhering to the established standard.


• Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.


• Cultivate awareness of Guest profiles through the Opera Guest profile system.


• Complete long-distance call vouchers and accurately record them on the traffic sheet.


• Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.


• Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.


• Take messages for Guests and Management in accordance with prescribed standards.


• Uphold environmental, health, and safety standards in alignment with organizational policies.


• Adhere to the company’s environmental, health, and safety procedures and policies.