Telecommunications Agent (German Speaker)

Novotel & ibis Balikpapan; Ras Al Khaimah; In loco; AED 30.000 - 54.000; Tempo pieno

Descrizione del lavoro

Novotel & ibis Balikpapan in Ras al-Khaimah, UAE, is seeking an attentive front desk/call center agent to handle guest communications and routines. You will respond to inquiries, arrange wake-up calls, relay information to departments, and document service requests while supporting emergency communications.

The role emphasizes professional call handling, accurate information relay, and strong telephone etiquette to ensure smooth operations and guest satisfaction.

Competenze

• Experience in customer service or call handling preferred.
• Clear communication and telephone etiquette.
• Multitasking and problem-solving abilities.

Mansioni

• Call Handling: Answer and route incoming calls promptly and professionally.
• Guest Requests: Assist with guest inquiries, wake-up calls, and message delivery.
• Communication: Relay information to departments and staff accurately.
• Documentation: Maintain call logs and service requests.
• Support: Assist with emergency communication procedures.

Conoscenze

Call handling

Guest inquiries

Clear communication

Multitasking

Telecommunication systems

Formazione

High School diploma or equivalent

Descrizione del lavoro

Responsibilities

• Call Handling: Answer and route incoming calls promptly and professionally.
• Guest Requests: Assist with guest inquiries, wake-up calls, and message delivery.
• Communication: Relay information to departments and staff accurately.
• Documentation: Maintain call logs and service requests.
• Support: Assist with emergency communication procedures.

Qualifications

• High School diploma or equivalent.
• Experience in customer service or call handling preferred.
• Clear communication and telephone etiquette.
• Multitasking and problem-solving abilities.
• Familiarity with telecommunication systems.