Call Center Agent

Kovaro; Dubai; Presencial; AED 45.000 - 89.000; Jornada completa

Descripción de la vacante

Kovaro in Dubai, United Arab Emirates, seeks a diligent Customer Service Associate to address inquiries, resolve issues, and tailor solutions for diverse clients on-site. You will use active listening and clear communication to ensure understanding and satisfaction.

You will document interactions in the CRM, maintain accurate records, and strive to meet daily metrics such as first-call resolution and customer satisfaction.

Formación

• High school diploma or equivalent; a degree in a related field is a plus.
• 1–2 years of experience in customer service or call center environments preferred.
• Fluency in English; proficiency in additional languages is a significant advantage for diverse customer interactions.
• Proficient in using CRM software and other communication tools to manage customer data effectively.

Responsabilidades

• Provide exceptional customer service by addressing inquiries and resolving complaints with tailored solutions.
• Use active listening to understand concerns and ensure clarity before assisting.
• Document interactions in detail in the CRM to maintain accurate records.
• Aim to meet daily metrics such as call handling time and first-call resolution.

Conocimientos

Active listening

Customer service

CRM software

Record keeping

Educación

High school diploma

Bachelor’s degree (related field) optional

Herramientas

CRM software

Descripción del empleo

• Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions tailored to individual customer needs.
• Utilize active listening skills to accurately understand customer concerns, ensuring clarity before providing answers or assistance.
• Document all customer interactions in detail, maintaining accurate records for future reference and ensuring consistent service.
• Meet or exceed daily performance metrics such as call handling time, customer satisfaction ratings, and first call resolution rates.

Desired Candidate Profile

• High school diploma or equivalent; a degree in a related field is a plus.
• 1-2 years of experience in customer service or call center environments preferred, demonstrating familiarity with call-handling procedures.
• Fluency in English; proficiency in additional languages is a significant advantage for diverse customer interactions.
• Proficient in using CRM software and other communication tools to manage customer data effectively.