Telecommunications Agent (German Speaker)

SO/; Ras Al Khaimah; On-site; AED 36,000 - 51,000; Full time

Job summary

SO/ is seeking a customer service focused individual to handle calls, relay messages, and assist with guest requests in a fast-paced environment in Ras Al Khaimah. The role involves accurate information relay to departments, maintaining logs, and supporting emergency communication procedures.

The ideal candidate should have a high school diploma, strong communication skills, and familiarity with telecommunication systems.

Qualifications

• High School diploma or equivalent.
• Experience in customer service or call handling preferred.
• Clear communication and telephone etiquette.
• Multitasking and problem-solving abilities.
• Familiarity with telecommunication systems.

Responsibilities

• Answer and route incoming calls promptly and professionally.
• Assist with guest inquiries wake-up calls and message delivery.
• Relay information to departments and staff accurately.
• Maintain call logs and service requests.
• Assist with emergency communication procedures.

Skills

Customer service

Clear communication

Telephone etiquette

Multitasking

Problem-solving

Education

High School diploma or equivalent

Job description

Call Handling

Answer and route incoming calls promptly and professionally

Guest Requests

Assist with guest inquiries wake-up calls and message delivery

Communication

Relay information to departments and staff accurately

Documentation

Maintain call logs and service requests

Support

Assist with emergency communication procedures

Requirements

• High School diploma or equivalent.
• Experience in customer service or call handling preferred.
• Clear communication and telephone etiquette.
• Multitasking and problem-solving abilities.
• Familiarity with telecommunication systems.