Telecommunications Agent (Telephone Operator)

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 96,000; Full time

Benefits offered by this job

Duty meals

Accommodation and medical insurance

Vacation tickets

Job summary

Rixos Bab Al Bahr, a five-star luxury beachfront resort on Al Marjan Island in Ras Al Khaimah, UAE, is seeking a professional to manage guest calls, provide information on facilities and services, and coordinate with multiple departments to ensure exceptional guest experiences.

The role demands a polished telephone presence, fluent English, and the ability to multitask while maintaining high standards of service.

Qualifications

• Minimum 1 year experience in a similar role within a 5-star luxury property.
• Excellent verbal communication and listening skills.
• Professional telephone manner and pleasant voice.
• Strong knowledge of resort facilities and layout.
• Ability to multitask and stay calm under pressure.
• Customer-focused mindset aligned with luxury service standards.
• Fluent English; knowledge of Russian is a plus.

Responsibilities

• Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards.
• Provide accurate information about resort facilities, services, events, and operating hours.
• Handle guest requests and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.).
• Take and relay wake-up call requests, ensuring they are executed accurately and on time.
• Manage emergency calls calmly and follow established safety and security procedures.
• Log guest requests, complaints, and follow-ups in the system to ensure timely resolution.
• Coordinate with front office and guest services to support VIPs, special requests, and personalized services.
• Operate the hotel’s PBX/telephone system and ensure correct call routing.
• Handle international calls and assist guests with language or communication needs when required.
• Maintain a courteous, calm, and polished telephone etiquette at all times.
• Support other departments during peak hours or special events as needed.

Skills

Verbal communication

Telephone etiquette

Resort knowledge

Multitasking

Customer focus

English fluent

Russian language

Job description

Job description

Company Description

Rixos Bab Al Bahris a world-class five-star luxury beachfront resort located onAl Marjan Island in Ras Al Khaimah, UAE,renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept, offering guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service, all set against a stunning backdrop of pristine beaches and theArabian Gulf, making it a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories.

WHAT WE OFFER

We offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Accommodation and Medical Insurance Provided

Job Description

• Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards
• Provide accurate information about resort facilities, services, events, dining options, and operating hours
• Handle guest requests efficiently and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.)
• Take and relay wake-up call requests, ensuring they are executed accurately and on time
• Manage emergency calls calmly and follow established safety and security procedures
• Maintain guest confidentiality and handle sensitive information with discretion
• Log guest requests, complaints, and follow-ups in the system to ensure timely resolution
• Coordinate with front office and guest services to support VIPs, special requests, and personalized services
• Operate the hotel’s PBX/telephone system and ensure correct call routing
• Handle international calls and assist guests with language or communication needs when required
• Maintain a courteous, calm, and polished telephone etiquette at all times
• Support other departments during peak hours or special events as needed

Qualifications

• Excellent verbal communication and listening skills
• Pleasant voice and professional telephone manner
• Strong knowledge of resort services and layout
• Ability to multitask and remain calm under pressure
• Customer-focused mindset aligned with luxury hospitality standards
• Minimum 1 year experience in a similar role within 5 star luxury property
• Fluent on English languaage any additional language (Russian) is an asset.