Call Center Agent

Menvos Consulting; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Menvos Consulting in Dubai seeks a customer service representative to handle inbound calls, provide product and service information, and document interactions in the CRM.

You will follow company protocols, work in a fast-paced call center, and aim to resolve issues on first contact. Strong communication and listening skills are essential; previous call center experience is a plus.

This is a full-time position based in Dubai.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication and listening skills are essential.
• Ability to handle high call volumes.
• Previous call center experience is a plus.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide information about products and services.
• Resolve customer issues efficiently.
• Document interactions accurately in the system.
• Follow company protocols and procedures.

Skills

Excellent communication

Active listening

Call center experience

High school diploma

Education

High school diploma or equivalent

Job description

Full job description

Key Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide information about products and services.
• Resolve customer issues efficiently.
• Document interactions accurately in the system.
• Follow company protocols and procedures.

Qualifications

• High school diploma or equivalent.
• Excellent communication and listening skills.
• Ability to handle high call volumes.
• Previous call center experience is a plus.