Telecommunications Agent (German Speaker)

Accor; Ras Al Khaimah; Sur place; AED 39 000 - 61 000; Plein temps

Résumé du poste

Accor's SO/ Ras Al Khaimah hotel seeks a Telecommunications Agent fluent in German to handle guest calls, inquiries, wake-up calls, and message delivery in a fast-paced luxury setting.

The role requires a high school diploma, strong communication and telephone etiquette, and familiarity with telecom systems; prior customer service experience is preferred.

Qualifications

• High School diploma or equivalent.
• Experience in customer service is preferred.
• German language proficiency is required.
• Clear communication and telephone etiquette.
• Familiarity with telecommunication systems.

Responsabilités

• Call Handling: Answer and route incoming calls promptly and professionally.
• Guest Requests: Assist with guest inquiries, wake-up calls, and message delivery.
• Communication: Relay information to departments and staff accurately.
• Documentation: Maintain call logs and service requests.
• Support: Assist with emergency communication procedures.

Connaissances

German language

Customer service

Multitasking

Problem solving

Telephone etiquette

Clear communication

Telecommunication systems

Formation

High School diploma

Description du poste

Telecommunications Agent (German Speaker)

• Full-time
• Job-Category: Default
• Job Type: Permanent
• Job Schedule: Full-Time

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

• Call Handling: Answer and route incoming calls promptly and professionally.
• Guest Requests: Assist with guest inquiries, wake-up calls, and message delivery.
• Communication: Relay information to departments and staff accurately.
• Documentation: Maintain call logs and service requests.
• Support: Assist with emergency communication procedures.
• High School diploma or equivalent.
• Experience in customer service or call handling preferred.
• Clear communication and telephone etiquette.
• Multitasking and problem-solving abilities.
• Familiarity with telecommunication systems.

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