Telco Technical Account Manager — Cloud Strategy & Advisory

Amazon Web Services (AWS); Dubai; On-site; AED 250,000 - 400,000; Full time

Job summary

Amazon Web Services (AWS) in Dubai is seeking a Technical Account Manager (TAM) to partner with enterprise customers across industries. You will drive adoption of AWS services, craft strategic guidance, and lead technical conversations with senior leaders while maintaining operational health and cost efficiency.

The TAM will collaborate with Solutions Architects, sales teams, and professional services to deliver value, support complex migrations, and ensure customer success at scale in a

Qualifications

• Experience in design/implementation/operations/consulting with distributed applications.
• Experience in technical engineering and cloud-based architectures.
• Experience in external enterprise customer-facing roles as a technical lead.
• Experience in multiple areas: software design, CDN, scripting, databases, IT security, Big Data, operations, SOA.

Responsibilities

• You’ll advise on solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, brown bag sessions, etc.

Skills

Distributed apps

Cloud architecture

Customer-facing

Technical lead

Engineering background

Scripting/Automation

Incident management

Job description

Amazon Web Services (AWS) in Dubai is seeking a Technical Account Manager (TAM) to partner with enterprise customers across industries. You will drive adoption of AWS services, craft strategic guidance, and lead technical conversations with senior leaders while maintaining operational health and cost efficiency.

The TAM will collaborate with Solutions Architects, sales teams, and professional services to deliver value, support complex migrations, and ensure customer success at scale in a