Senior Technical Account Manager — Enterprise Cloud & AI

Amazon; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Amazon AWS Enterprise Support is seeking a Senior Technical Account Manager (TAM) to guide large enterprises in adopting and optimizing AWS services. You will serve as a technical leader and customer advocate, driving discussions with executives and engineering teams to ensure operational excellence, cost efficiency, and risk management.

You will build solutions, provide guidance, and help customers migrate workloads to the cloud while collaborating with Solutions Architects, Professional

Qualifications

• 10 years of experience in technical roles involving distributed systems, cloud architecture, software development, infrastructure/platform engineering, data & analytics or AI/ML.
• Experience in a customer-facing technical role such as TAM, solutions architect, consultant or support engineer.
• Experience with operational parameters and troubleshooting across compute, storage, networking, databases, AI/ML, containers, DevOps, big data and analytics, security.
• Demonstrated ability to drive technical discussions and communicate effectively with both engineering teams and executive stakeholders.
• Knowledge of distributed systems design and implementation or equivalent.
• Knowledge of large-scale automation and workflow management; professional experience with AWS services or Azure/GCP.

Responsibilities

• Build solutions, provide technical guidance, and advocate for the customer.
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
• Develop trusting relationships with customers, understanding their business needs and technical challenges.
• Drive technical discussions regarding incidents, trade-offs, and risk management.
• Consult with a range of partners from developers through to C-suite executives.
• Collaborate with AWS Solutions Architects, Professional Services Consultants, and Sales Account Managers.
• With a bias for action, proactively find opportunities for customers to gain additional value from AWS.
• Provide detailed reviews of service disruptions and monthly/quarterly metrics.
• Help customers migrate workloads to the cloud.

Skills

Distributed systems

Cloud architecture

Software development

Infrastructure engineering

Data & Analytics

AI/ML

Customer-facing

Executive communication

Automation & workflows

Tools

AWS

Azure

GCP

Kubernetes

Job description

Amazon AWS Enterprise Support is seeking a Senior Technical Account Manager (TAM) to guide large enterprises in adopting and optimizing AWS services. You will serve as a technical leader and customer advocate, driving discussions with executives and engineering teams to ensure operational excellence, cost efficiency, and risk management.

You will build solutions, provide guidance, and help customers migrate workloads to the cloud while collaborating with Solutions Architects, Professional