Technical Support Specialist

Dubai Careers - A Smart Dubai Initiative; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

The Supreme Legislation Committee in Dubai seeks an IT Support Specialist to deliver technical assistance for desktop devices, including computers, phones, and printers. You will monitor issues, perform system maintenance, and support users to ensure efficient daily operations in a government setting.

The role requires a Bachelor’s degree in CS/IT and a minimum of three years of relevant experience. It is a full-time, on-site position based in Dubai with ISO 27001 compliance focus.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or related field.
• Minimum of three (3) years of relevant professional experience.

Responsibilities

• Provide technical support to users of desktop devices (computers, phones, printers, scanners).
• Monitor and resolve routine and emergency technical issues related to desktop devices and applications.
• Assist in operating system maintenance and software installation to ensure continuous operation.
• Respond promptly to user IT needs and follow up via the Help Desk system.
• Contribute to cyber security awareness and training for employees.

Skills

Desktop support

Education

Bachelor’s degree in Computer Science/Information Technology

Job description

Job Description

• Implement work plans and programmes related to providing technical and IT support services to users of desktop devices (computers, telephones, printers, scanners) and assist them in operating these devices effectively.
• Monitor the implementation of operational plans and resolve routine and emergency technical issues related to desktop devices and all systems and applications in line with business requirements.
• Monitor and perform system and software control processes, oversee the functioning of devices and peripherals, and install software to ensure continuous and effective operation.
• Respond promptly to users’ needs regarding desktop devices within the SLC and follow up on the Help Desk system to ensure the effective provision of appropriate support services.
• Monitor preventive, corrective, and emergency maintenance activities for desktop devices in coordination with concerned entities and ensure timely repair of faulty equipment in accordance with approved procedures.
• Participate in the implementation of emergency plans for the urgent reinstallation of operating systems on computer devices, ensuring operational integrity and effectiveness, as well as monitoring the documentation of operating systems and any updates thereto.
• Provide technical support to users of desktop devices in managing operating systems and deliver training to enhance their capabilities, in line with the direct supervisor’s instructions and work requirements.
• Participate in the review and evaluation of technical proposals submitted by companies specialised in desktop devices, software, and applications, and provide appropriate opinions and recommendations on them.
• Monitor technical activities related to connecting devices and software to information networks, keep up to date with developments in desktop technologies and information technology, monitor the effectiveness of network and email accounts, manage such accounts, and provide recommendations to enhance their utilisation in the SLC’s operations.
• Provide, install, and utilise new software applications that align with evolving work requirements and help resolve user issues.
• Propose initiatives aimed at upgrading desktop devices, improving their performance and software, and ensuring compliance with ISO 27001 information security requirements.
• Assist in preparing and disseminating cyber security awareness bulletins and notifications on the optimal use of IT services, devices, and software available to the SLC employees.
• Attend meetings, seminars, technical committee meetings, working groups, forums, and conferences related to IT services, and follow up on the implementation of the passed decisions and recommendations.
• Attend meetings and seminars, participate in technical committees, working groups, forums, and conferences related to IT services, and follow up on the implementation of resulting decisions and recommendations.
• Prepare and submit annual and periodic reports to the Head of Section, including a presentation of the unit’s achievements, performance indicators, budget utilisation, challenges and difficulties, feedback results, and recommendations aimed at improving and developing work.
• Perform any other duties related to the nature of the work as assigned within the scope of the role and in line with the Committee’s directions and strategies.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.
• A minimum of three (3) years of relevant professional experience.

Job Category

Administration

Advertiser

The Supreme Legislation Committee

Required Nationality

UAE Only

Monthly Salary

Unspecified

Schedule-Time

Full time

Job Posting

21/10/2026

Unposting Date

20/12/2026