Senior IT Support Engineer

Dicetek LLC; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Tanqeeb in Dubai seeks a senior IT Support specialist to deliver hands-on end-user computing support for Windows/macOS, Outlook/O365, Intune/ABM and AD. You will mentor junior staff and manage devices such as laptops, desktops, printers and iOS, while supporting meeting-room tech and coordinating with vendors.

A UAE driving license is preferred as site visits and event support may be required. The role is on-site in Dubai with opportunities to lead IT initiatives.

Qualifications

• Bachelor's degree in IT, CS, or related field.
• 4–7 years hands-on IT/Desktop Support experience.
• Experience with Windows/macOS, Outlook/O365, Intune/ABM, JAMF, and AD.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Troubleshoot and resolve desktop and application problems.
• Manage end-user devices (laptops, desktops, printers, iOS).
• Support meeting room devices and coordinate with vendors/internal teams.
• Mentor junior IT staff and provide technical guidance.

Skills

IT Support

Windows/macOS

Active Directory

Education

Bachelor's Degree in Information Technology, Computer Science, or a related field

Tools

Intune/ ABM

JAMF

Next Think

Job description

• Provide technical support for hardware, software, and network issues.

• Troubleshoot and resolve complex desktop and application problems.

• Manage and maintain end-user devices, including laptops, desktops, printers, and iOS devices.

• Support Windows/macOS, Outlook/O365, Intune/ ABM,JAMF, Next Think and common enterprise applications /basic understanding of security software and Active Directory.

• Support meeting room devices and coordinate with vendors/internal teams as needed.

• Mentor junior IT staff and provide technical guidance.

Desired Candidate Profile

• Bachelor's Degree in Information Technology, Computer Science, or a related field.

Experience

• 4-7 years of hands-on experience in IT Support / Desktop Support / End User Computing or similar role.
• Manage and maintain end-user devices, including laptops, desktops, printers, and iOS devices.
• Support Windows/macOS, Outlook/O365, Intune/ ABM, and common enterprise applications /basic understanding of security software and Active Directory.

Other Requirements

(eg:- UAE Driving License)

• MAC / IOS exp. mandatory,
• We are looking for a senior IT support Candidate with a valid driving license preferred because site visits and event support may be required.

Skills

• IT Support
• Windows/macOS
• Active Directory