Senior Administrator- Support Services and Logistics

Dubai Careers - A Smart Dubai Initiative; Dubai; On-site; AED 30,000 - 54,000; Full time

Job summary

Roads and Transport Authority in the UAE seeks an Administration Services professional to manage daily administrative and operational activities, resolve stakeholder requests, and contribute to process improvements.

The role includes handling inquiries, updating records, maintaining confidentiality, producing periodic reports, coordinating with suppliers, and ensuring compliant branding across documents and communications. This is a full-time, on-site position based in Dubai.

Qualifications

• High School or equivalent is required.
• 2+ years of experience post high school.

Responsibilities

• Manage and respond to stakeholder inquiries and approvals with standard processes.
• Update, interpret, and maintain relevant records or databases for accuracy.
• Prepare periodic operational and statistical reports on service performance.
• Oversee office supplies, inventory, and procurement in coordination with relevant teams.
• Ensure confidentiality and accurate documentation of cases and follow-ups.

Skills

Administrative support

Stakeholder management

Education

Secondary School

Job description

Job Purpose

Support the achievement of organizational objectives by managing daily administrative and operational activities, resolving stakeholder requests, and contributing to continuous process and service improvement initiatives within the department.

Job Description

Support the achievement of organizational objectives by managing daily administrative and operational activities, resolving stakeholder requests, and contributing to continuous process and service improvement initiatives within the department.

Roles And Responsibilities

Strategy

• Contribute recommendations to departmental plans and programs by analyzing recurring issues, stakeholder feedback, and anticipated demand patterns.
• Achieve assigned performance indicators related to response timeliness, service quality, and stakeholder satisfaction.
• Support in provision of data-driven insights to empower planning, resource allocation, and decision-making.

Operations

• Manage and respond to stakeholder inquiries, requests, and approvals through designated communication systems in line with established protocols and service standards.
• Access, interpret, and update relevant records or databases to ensure accurate information, smooth transaction processing, and traceable documentation.
• Maintain confidentiality and accuracy in recording all cases, observations, and follow-ups in the departmental system.
• Track progress of escalated matters, ensure resolution, and communicate outcomes effectively to relevant parties.
• Liaise with internal teams to coordinate inputs, clarifications, or endorsements needed for issue resolution or workflow completion.
• Prepare and submit periodic operational and statistical reports highlighting service performance, workload trends, and improvement opportunities.
• Maintain inventory of office supplies, stationery, and consumables; ensure timely replenishment and cost-effective procurement in coordination with the Supply or Procurement team.
• Oversee maintenance of office assets and equipment (printers, telephones, etc.) and log maintenance requests as per approved procedures.
• Ensure all departmental documents, memos, and correspondence adhere to approved templates, branding, and documentation standards.
• Disseminate internal communications, circulars, or announcements within the department and track acknowledgments where required.

Product / Process Improvement

• Identify recurring administrative or workflow challenges and propose process or communication enhancements to improve operational efficiency.
• Recommend updates to procedures, templates, or reference materials based on stakeholder feedback, regulatory changes, or operational learnings.
• Participate in quality assurance or training initiatives, sharing observations that strengthen process compliance and service consistency.

Physical Working Conditions

• Primarily office-based, with occasional visits to service providers and vendors

Qualifications

High School or equivalent

2+ years of experience post high school

Job Category

Administration

Advertiser

Roads and Transport Authority

Department

Administration Services

Educational-level

Secondary School

Required Nationality

UAE Only

Monthly Salary

Unspecified

Schedule-Time

Full time

Job Posting

19/10/2026

Unposting Date

18/11/2026