Technical Support Engineer: Networking & Remote Help

Dicetek LLC; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions company is seeking a Technical Support Engineer to manage service tickets and provide support for hardware, software, and networking issues. The ideal candidate should hold a bachelor’s degree in Information Technology or Computer Science and possess strong troubleshooting skills. Responsibilities include resolving technical problems and assisting users with applications. This position is exclusively for UAE nationals.

Qualifications

• Bachelor's degree in IT or Computer Science required.
• Experience in networking, routing, and switching is a plus.
• Customer service skills to assist users effectively.

Responsibilities

• Register and manage service tickets for users.
• Resolve hardware, software, and networking issues.
• Maintain and administer computer networks.
• Provide remote troubleshooting and support.
• Assist users with video conferencing applications.

Skills

Technical troubleshooting

Networking knowledge

System security

Remote support

Communication

Education

Bachelor’s degree in Information Technology or Computer Science

Job description

A technology solutions company is seeking a Technical Support Engineer to manage service tickets and provide support for hardware, software, and networking issues. The ideal candidate should hold a bachelor’s degree in Information Technology or Computer Science and possess strong troubleshooting skills. Responsibilities include resolving technical problems and assisting users with applications. This position is exclusively for UAE nationals.