Technical Customer Success & Project Coordinator

ASSA ABLOY Global Solutions; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

ASSA ABLOY Global Solutions seeks a proactive professional to coordinate cross-functional projects from design to delivery. You will work with internal teams and customers to resolve technical and delivery questions, ensuring commitments are met and customer satisfaction remains high.

The role emphasizes proactive issue identification, ERP data accuracy, and seamless flow of information across departments to support successful project outcomes.

Qualifications

• Engineering degree or extensive experience in construction, building or civil/structural.
• 5 years experience in the same field/products.
• Experience with ERP systems, preferably MS Navision.
• Experience across different markets and cultures.
• Capable of taking responsibility, initiative and creativity.
• High level of computer skills.

Responsibilities

• Coordinate with internal teams in project approval stages and testing.
• Coordinate with internal teams in project execution stages and delivery deadlines.
• Coordinate with customers to resolve technical and delivery queries.
• Collaborate with Sales to resolve customer concerns.
• Maintain high customer satisfaction by timely commitments and proficient delivery.
• Proactively identify issues and elevate internally.
• Establish timelines and execute projects accordingly.
• Manage multiple projects with timely customer support before and after implementation.
• Deliver inputs to ERP to ensure seamless customer service flow.
• Keep ERP up to date with customer data.

Skills

Engineering

Construction experience

Civil/structural

MS Navision

Cross-cultural experience

Education

Engineering degree

Tools

MS Navision

Job description

ASSA ABLOY Global Solutions seeks a proactive professional to coordinate cross-functional projects from design to delivery. You will work with internal teams and customers to resolve technical and delivery questions, ensuring commitments are met and customer satisfaction remains high.

The role emphasizes proactive issue identification, ERP data accuracy, and seamless flow of information across departments to support successful project outcomes.