Project Coordination & Customer Success Specialist

ASSA ABLOY Group; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

ASSA ABLOY Group in Dubai seeks a capable coordinator to drive project delivery across engineering, production, and logistics, ensuring timely responses to customer queries and seamless ERP data handling.

You will coordinate with internal teams and customers through all approval and execution stages, leveraging Navision and your ERP experience to keep data accurate and projects on track.

Qualifications

• Engineering degree or equivalent construction experience.

Responsibilities

• Coordinate with internal teams in project approval stages (HW samples, mock ups, submittals, testing).
• Coordinate with internal teams in project execution stages (SD drawings approvals, on-time delivery).
• Coordinate with customers to resolve technical and delivery queries.
• Collaborate with Sales to resolve customer concerns.
• Maintain high customer satisfaction by meeting commitments timely.
• Manage multiple projects simultaneously with timely support before and after implementation.
• Ensure input to ERP for seamless order processing and up-to-date data.

Skills

Engineering degree

5+ years experience

ERP experience

MS Navision

Cross-cultural experience

Initiative & creativity

Advanced computer skills

Education

Engineering degree

Tools

MS Navision

Job description

ASSA ABLOY Group in Dubai seeks a capable coordinator to drive project delivery across engineering, production, and logistics, ensuring timely responses to customer queries and seamless ERP data handling.

You will coordinate with internal teams and customers through all approval and execution stages, leveraging Navision and your ERP experience to keep data accurate and projects on track.