Team Leader, Variable Channels (Outsource) – Abu Dhabi

Abu Dhabi Islamic Bank PJSC; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

A leading bank in UAE is seeking a Team Leader for Variable Channels to manage operations and lead a team to achieve set targets. This role involves developing strategies to enhance business visibility and managing compliance with banking regulations. Ideal candidates should have a background in banking, along with strong coaching and leadership skills, ensuring team adherence to policies. It is essential to handle complaints directly and maintain excellent customer service standards.

Qualifications

• Preferably graduate or holds a diploma/high school based on experience.
• Familiar with core banking and application sourcing systems.

Responsibilities

• Manage team to meet/exceed targets on time.
• Ensure compliance with policies and Shari’a guidelines.
• Coach team to achieve business goals.
• Handle customer complaints directly.

Skills

Familiarity with Core Banking

Application sourcing systems

Outlook/Email/HR system exposure

Education

Graduate or Diploma/High school based on experience

Job description

A leading bank in UAE is seeking a Team Leader for Variable Channels to manage operations and lead a team to achieve set targets. This role involves developing strategies to enhance business visibility and managing compliance with banking regulations. Ideal candidates should have a background in banking, along with strong coaching and leadership skills, ensuring team adherence to policies. It is essential to handle complaints directly and maintain excellent customer service standards.