Retail Banking Sales Team Lead, Abu Dhabi

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 179,000 - 312,000; Full time

Job summary

First Abu Dhabi Bank in Abu Dhabi seeks a Sales Team Manager to lead field and office-based sales teams, growing core product sales and cross-selling opportunities while maintaining strong customer relationships.

The role emphasizes compliance, performance management, and collaboration with branches to meet acquisition targets and deliver superior service. A banking leadership background is essential.

Qualifications

• Bachelor's degree in Banking, Finance, Business Administration, or related discipline.
• Strong experience in retail banking sales, direct sales management, or branch sales leadership.
• Strong knowledge of retail banking products and customer acquisition strategies.

Responsibilities

• Manage the assigned sales team to ensure monthly sales targets are achieved or exceeded.
• Drive sales of core banking products while encouraging cross-selling of other direct sales products.
• Plan, organize, lead, and control team activities both in office and remotely using CRM, Microsoft Tasks, and digital platforms.
• Develop new business opportunities in collaboration with Employee Banking and branch networks.
• Source quality business while ensuring fraud prevention and compliance guidelines are strictly followed.
• Strengthen customer relationship management using NPS feedback, service quality tracking, and regular follow-up.
• Build and maintain strong working relationships with branches, internal departments, and Employee Banking relationship managers.
• Conduct promotional activities, meetings, roadshows, and showroom campaigns to improve product visibility and sales volumes.
• Ensure all team documentation is complete, accurate, and error-free for approved customer applications.
• Monitor follow-up for deferred documentation and discrepancies to ensure smooth approval processes.
• Prepare weekly and monthly MIS reports on sales performance, service updates, errors, and portfolio growth.
• Provide market feedback and customer insights to senior management for product and process improvements.
• Identify cross-selling opportunities across other business divisions of the bank.
• Motivate team members through recognition, coaching, training support, and performance management.
• Ensure adherence to standard operating procedures, policies, service standards, and code of conduct across the team.

Skills

Sales-Business Development

Retail banking sales

Team leadership

Customer relationship management

Cross-selling and upselling

MIS reporting

Employee Banking coordination

CRM and digital sales management

Portfolio revenue growth

Compliance and fraud control

Education

Bachelor's degree in Banking, Finance, Business Administration, or related discipline

Tools

Job description

First Abu Dhabi Bank in Abu Dhabi seeks a Sales Team Manager to lead field and office-based sales teams, growing core product sales and cross-selling opportunities while maintaining strong customer relationships.

The role emphasizes compliance, performance management, and collaboration with branches to meet acquisition targets and deliver superior service. A banking leadership background is essential.