Branch Operations & Service Leader

Abu Dhabi Islamic Bank PJSC; Dubai; On-site; AED 167,400 - 223,200; Full time

Job summary

A prominent banking institution in Dubai seeks an Operations and Service Officer to oversee branch operations, enhance sales strategies, and ensure exceptional service delivery. The ideal candidate will manage daily operations, facilitate improvements, and maintain compliance with banking regulations. This role requires at least 4-5 years of banking or retail experience, a solid understanding of banking products, and excellent communication skills in English. Join and contribute to a dynamic team while fostering customer satisfaction.

Qualifications

• 4-5 years of banking experience or retail sales experience.
• Knowledge of Retail Banking products, processes, and policies.
• Active coach and mentor to junior employees.

Responsibilities

• Handling the branch operations with review, control & approval.
• Management of service delivery and staff management.
• Conduct surprise checks of branch vault cash.

Skills

Knowledge of products and services offered by ADIB

Communication and presentation skills (Written and Oral in English)

Knowledge of branch operations and back-office functions

Knowledge of ADIB policies and systems

Thorough Knowledge of Regulations issued by Central Bank of UAE

Job description

A prominent banking institution in Dubai seeks an Operations and Service Officer to oversee branch operations, enhance sales strategies, and ensure exceptional service delivery. The ideal candidate will manage daily operations, facilitate improvements, and maintain compliance with banking regulations. This role requires at least 4-5 years of banking or retail experience, a solid understanding of banking products, and excellent communication skills in English. Join and contribute to a dynamic team while fostering customer satisfaction.