Cards Channel Lead - UAE | Multi-Product Growth

HSBC Holdings plc; Abu Dhabi; On-site; AED 2,000,000 - 4,000,000; Full time

Job summary

HSBC Holdings plc in the United Arab Emirates seeks a Cards Channel Manager to oversee outsourced sales teams across the UAE, driving growth in accounts, credit cards, and personal lending through multiple channels.

The role emphasizes strong leadership, risk and compliance awareness, and development of partnerships with corporate clients while ensuring high quality customer outcomes and adherence to sales journeys and regulatory standards.

Qualifications

• Strong knowledge of IWPB products, propositions and services.
• Proven sales expertise in multiproduct with high-net-worth customers.
• People-management capability with coaching and development.
• Effective networking and business development to build corporate relationships.

Responsibilities

• Lead outsourced sales teams across the UAE, setting performance expectations and providing coaching and field support.
• Drive customer acquisition for accounts, credit cards and personal lending offering multi product range through approved channels.
• Manage third-party governance, including service levels, staffing, invoices, documentation and issue escalation.
• Ensure compliance and control standards, including approved sales journeys, regulatory requirements and customer-contact methods.
• Build corporate partnerships and expand channels through activations, kiosks, events and new sales locations.
• Deliver excellent customer outcomes by monitoring quality, handling complaints and maintaining consistent service standards.

Skills

People management

Sales leadership

Networking

Communication

Negotiation

Compliance awareness

Customer service

Education

Graduation degree

Job description

HSBC Holdings plc in the United Arab Emirates seeks a Cards Channel Manager to oversee outsourced sales teams across the UAE, driving growth in accounts, credit cards, and personal lending through multiple channels.

The role emphasizes strong leadership, risk and compliance awareness, and development of partnerships with corporate clients while ensuring high quality customer outcomes and adherence to sales journeys and regulatory standards.