Team Leader - Variable Channels (Outsource)

Abu Dhabi Islamic Bank PJSC; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

A leading bank in UAE is seeking a Team Leader for Variable Channels to manage operations and lead a team to achieve set targets. This role involves developing strategies to enhance business visibility and managing compliance with banking regulations. Ideal candidates should have a background in banking, along with strong coaching and leadership skills, ensuring team adherence to policies. It is essential to handle complaints directly and maintain excellent customer service standards.

Qualifications

• Preferably graduate or holds a diploma/high school based on experience.
• Familiar with core banking and application sourcing systems.

Responsibilities

• Manage team to meet/exceed targets on time.
• Ensure compliance with policies and Shari’a guidelines.
• Coach team to achieve business goals.
• Handle customer complaints directly.

Skills

Familiarity with Core Banking

Application sourcing systems

Outlook/Email/HR system exposure

Education

Graduate or Diploma/High school based on experience

Job description

Team Leader - Variable Channels (Outsource)

United Arab Emirates

Job Description

Role: Team Leader - Variable Channels

Location: Abu Dhabi

Role Purpose: Managing a Team and ensure that overall responsibilities are achieved, while projecting the warm image of ADIB, increase bank’s visibility in the Financial Market Developing new strategies for the business for the respective area and build suitable plans to increase the business

Key Accountabilities of the role

• Main Responsibilities
  • To ensure that the set target and are met/exceeded on time
  • Ensure Team fully adhere with ADIB policy and procedure on day to day business management
  • Ensure adequate leave plan for the team and execution of the same effectively
• Daily/Weekly Responsibilities
  • Ensure business proposed/booked under ADIB policy and procedure with Shari’a compliances
  • Monitor day to day activities of IFE’s and ensure appropriate business management/control in place
  • Coach Team on date to date business activities, guide to achieve monthly goals
  • Review and recommend standard credit application and ensure authenticity of the critical documents (MRF, identification documents, Banks statement, etc.)
  • Updates the leads status on time, please ensure status update before leaving your desk for the day
  • Ensure the daily attendance, if there is regular absenteeism then elevate to SM
  • Ensure disbursement files are in order, prior forwarding the file to RFO, by cross checking, customer’s original documents against copies. Files must be sent to RFO immediately or within next 1 working day
  • To ensure proper handover of all customer related files/documents prior to staff’s leaver starts/or event of resignation/termination, and arrange proper follow-up/closing of each cases
  • Handle customer complaint directly, should not let IFE’s handle complaints directly at any point
  • Ensure all IFE’s are aware of products, policies & promotions of ADIB and keep on update them on changes
  • Open business channels for IFE’s by visiting potential employers/high new worth customer and can be introduce to IFE’s
• Monthly Responsibilities
  • Motivate high achievers by recognise them in team meeting, also provide opportunity to other staff, to grab top position by creating healthy inter team competition
  • Recognise staff training requirement while evaluating their monthly performance
  • Arrange IFE training/coaching based on recognized area of weakness and maintain track, elevate SM if in case of hopeless
  • Recommend disciplinary action for those shows no improvements
  • Support SM on Al Khair STL/Settlement/Clearance/STL, based on calls
  • Visit 2 ministries/Departments/Listed companies and provide report to Business visit Report to SM
• Annual Responsibilities
  • Conduct annual appraisal and recommend staff recognition

Specialist Skills / Technical Knowledge Required for this role

• Familiarity with Core Banking and Application sourcing systems
• Outlook/Email/HR system exposure

Educational Qualification

• Preferably graduate. Diploma/High school based on work experience/exposure.

Job Info

• Job Identification 4034
• Posting Date 04/02/2026, 05:13 AM
• Apply Before 04/10/2026, 05:12 AM
• Locations Abu Dhabi, corner of Hamdan St. and Najda St., Saeed bin Ahmed Al Qtaiba St., Darmaki Building , Abu Dhabi, AE