Team Leader Stewarding

The Meydan Hotel; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

The Meydan Hotel in Dubai is seeking an Experienced Stewarding Team Leader to supervise stewarding staff, ensure safety, and maintain high service standards at events and daily operations.

You should be able to brief teams, handle incidents, coordinate with security, and deliver professional service under pressure, with a focus on health and safety compliance and guest experience.

Qualifications

• Must have strong leadership and team management skills.
• Excellent communication and interpersonal abilities are essential.
• Ability to stay calm under pressure and make quick decisions.
• Knowledge of crowd management and conflict resolution techniques.
• High level of customer service and professionalism.
• Understanding health & safety regulations is required.
• Strong observational and problem-solving skills are important.
• Able to work flexible hours, including evenings and weekends.
• Experience in stewarding, security, or event operations.
• Experience supervising or leading a team is preferred.
• Experience at events, venues, stadiums, or public facilities is valuable.

Responsibilities

• Lead, supervise, and motivate stewarding staff during events or daily operations.
• Allocate duties and positions to team members according to event or venue requirements.
• Conduct pre-event briefings and ensure staff understand roles, responsibilities, and safety procedures.
• Monitor crowd behavior and manage entry, exit, and queue control to ensure public safety.
• Respond to incidents, emergencies, or customer concerns calmly and professionally.
• Liaise with security, management, and emergency services when required.
• Ensure compliance with health & safety policies and venue regulations.
• Maintain high standards of customer service and professionalism at all times.
• Complete incident reports and provide feedback to management.
• Support training and development of stewarding staff.

Skills

Leadership

Communication

Calm under pressure

Crowd management

Customer service

Health & Safety

Observation

Problem-solving

Flexibility

Experience in stewarding/security

Event operations

Education

High school diploma or equivalent

Security/stewarding training certificates

Job description

Job Description:

( 21143 ) Rare finds is a collection of extraordinary resorts rooted in their destination and shaped by its people. Each destination celebrates the stories, culture and character of its surroundings, creating meanigful experiences that could only exist in that place.

Set alongside Dubai's iconic Meydan Racecourse, The Meydan Hotel is a disctinctive expression of the city's passion for equestrian heritage, ambition and sepctacle. Rooted in a legacy of racing and shapred by the energy of modern Dubai, the hotel brings guest closer to a world of tradition, sport and shared celebration. From the excitement of race day to the unique rhythm of life around the track, every stay reveals another side of Dubai's character and culture.

Job Summary

Experienced Stewarding Team Leader responsible for supervising and coordinating stewarding staff to ensure a safe, secure, and well-organized environment at events or venues. Skilled in team leadership, crowd control, customer service, and compliance with safety regulations. Proven ability to brief teams, manage incidents, communicate effectively with supervisors and security teams, and maintain high standards of professionalism and service under pressure.

Key Responsibilities

• Lead, supervise, and motivate stewarding staff during events or daily operations
• Allocate duties and positions to team members according to event or venue requirements
• Conduct pre-event briefings and ensure staff understand roles, responsibilities, and safety procedures
• Monitor crowd behavior and manage entry, exit, and queue control to ensure public safety
• Respond to incidents, emergencies, or customer concerns in a calm and professional manner
• Liaise with security, management, and emergency services when required
• Ensure compliance with health & safety policies and venue regulations
• Maintain high standards of customer service and professionalism at all times
• Complete incident reports and provide feedback to management
• Support training and development of stewarding staff

Skills, Experience & Educational Requirements

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to remain calm and make decisions under pressure
• Knowledge of crowd management and conflict resolution techniques
• High level of customer service and professionalism
• Good understanding of health & safety regulations
• Strong observational and problem-solving skills
• Ability to work flexible hours, including evenings, weekends, and public holidays
• Previous experience in stewarding, security, or event operations
• Proven experience supervising or leading a team
• Experience working at events, venues, stadiums, or public facilities
• Familiarity with incident reporting and emergency procedures
• Experience coordinating with security teams and venue management
• High school diploma or equivalent
• Relevant stewarding or security training certificates (desirable)
• Health & Safety or First Aid certification (preferred)
• Ongoing training in crowd management or leadership (an advantage)

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.