Team Leader, Stewarding

Kerzner International Management; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

The Meydan Hotel, part of Kerzner International Management, seeks an Experienced Team Leader for Stewarding. You will supervise stewarding staff, coordinate duties, and ensure safety and service standards at events and daily operations.

Ideal candidates bring strong leadership, crowd management, and health & safety knowledge, with flexibility to work evenings, weekends, and holidays in a luxury hotel environment.

Qualifications

• High school diploma or equivalent required.
• Experience in stewarding, security, or event operations.
• Strong leadership and communication skills.
• Ability to work evenings, weekends, and public holidays.

Responsibilities

• Lead and supervise stewarding staff during events or daily operations.
• Allocate duties and positions to team members by event/venue needs.
• Conduct pre-event briefings; ensure staff understand roles and safety.
• Monitor crowd behavior; manage entry/exit and queue control.
• Respond to incidents, emergencies, or customer concerns calmly.
• Liaise with security, management, and emergency services as needed.
• Ensure compliance with health and safety policies and venue rules.
• Maintain high standards of customer service and professionalism.
• Complete incident reports and provide feedback to management.
• Support training and development of stewarding staff.

Skills

Leadership

Communication

Crowd management

Customer service

Health & safety

Problem solving

Team supervision

Event operations

Flexibility

Education

High school diploma or equivalent

Stewarding/security training certificates

Job description

Job description

Team Leader, Stewarding (21143)

Rare finds is a collection of extraordinary resorts rooted in their destination and shaped by its people. Each destination celebrates the stories, culture and character of its surroundings, creating meanigful experiences that could only exist in that place.

Set alongside Dubai's iconic Meydan Racecourse, The Meydan Hotel is a disctinctive expression of the city's passion for equestrian heritage, ambition and sepctacle. Rooted in a legacy of racing and shapred by the energy of modern Dubai, the hotel brings guest closer to a world of tradition, sport and shared celebration. From the excitement of race day to the unique rhythm of life around the track, every stay reveals another side of Dubai's character and culture.

Job Summary

Experienced Stewarding Team Leader responsible for supervising and coordinating stewarding staff to ensure a safe, secure, and well-organized environment at events or venues. Skilled in team leadership, crowd control, customer service, and compliance with safety regulations. Proven ability to brief teams, manage incidents, communicate effectively with supervisors and security teams, and maintain high standards of professionalism and service under pressure.

Key Responsibilities

• Lead, supervise, and motivate stewarding staff during events or daily operations
• Allocate duties and positions to team members according to event or venue requirements
• Conduct pre-event briefings and ensure staff understand roles, responsibilities, and safety procedures
• Monitor crowd behavior and manage entry, exit, and queue control to ensure public safety
• Respond to incidents, emergencies, or customer concerns in a calm and professional manner
• Liaise with security, management, and emergency services when required
• Ensure compliance with health & safety policies and venue regulations
• Maintain high standards of customer service and professionalism at all times
• Complete incident reports and provide feedback to management
• Support training and development of stewarding staff

Skills, Experience & Educational Requirements

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to remain calm and make decisions under pressure
• Knowledge of crowd management and conflict resolution techniques
• High level of customer service and professionalism
• Good understanding of health & safety regulations
• Strong observational and problem-solving skills
• Ability to work flexible hours, including evenings, weekends, and public holidays
• Previous experience in stewarding, security, or event operations
• Proven experience supervising or leading a team
• Experience working at events, venues, stadiums, or public facilities
• Familiarity with incident reporting and emergency procedures
• Experience coordinating with security teams and venue management
• High school diploma or equivalent
• Relevant stewarding or security training certificates (desirable)
• Health & Safety or First Aid certification (preferred)
• Ongoing training in crowd management or leadership (an advantage)

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.